Guest Services Coordinator

Company DescriptionSLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments, and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.A wondrous and striking landmark in Downtown District, designed by the award-winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.Job DescriptionTo assist dispatching check-in, check-out, and room deliveries requests ensuring a smooth daily operation.To maintain a clean and organized concierge storage area.To handle all administrative and technical responsibilities such as but not limited to invoice submission, keeping the tracking sheets up to date, etc.QualificationsEducational BackgroundHigh School Diploma: Minimum requirement; a degree in hospitality or related field is preferred.Certification: Hospitality management certifications can be advantageous.ExperiencePrevious Experience: Experience in customer service or hospitality roles, ideally in a hotel or resort setting.Management Experience: Supervisory experience can be beneficial.SkillsCommunication Skills: Strong verbal and written communication to interact effectively with guests and staff.Interpersonal Skills: Ability to build rapport with guests and address their needs promptly.Personal AttributesCustomer-Centric Attitude: Passion for providing excellent service and ensuring guest satisfaction.Team Player: Ability to collaborate with various departments within the hotel.
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