Guest Services Agent

Job Description The Role Welcoming guests to the hotel whilst providing prompt, courteous and efficient check in and check out Assisting guests with requests and creating memorable experiences Ensuring timely and efficient delivery of guest amenities and ensuring the security of our guests and their possessions Daily liaison with inter-departments such as food & beverage and housekeeping for guest movements, requests and activities Meeting and exceeding guest expectations and confident handling of customer complaints in an efficient and proactive manner  Qualifications Diploma in Hospitality Management or equivalent Tertiary degree in Hospitality.  Additional Information What we are looking for A natural ability to authentically connect with people Excellent time management skills Previous Front Office experience within a luxury environment is desirable  Previous experience with Opera Cloud is an advantage  Exceptional communication skills Flexibility to work various shifts including week-ends, evenings and public holidays A passion for hospitality and enthusiasm for people Candidates to have work right in Australia (we are opened for Full Time, Part Time, and Casual employment opportunity)