Front Office & Guest Services (Hospitality & Tourism) Aus Flight Handling is a leading provider of ground and air cargo services, with a workforce of 300 people, handling multiple flights per week at 18 airport locations throughout Australia.
We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake.
Our management philosophy is simple: "To have a work environment that enables staff to succeed in their position, and to be a company that encourages all staff to take responsibility and ownership of their role, therefore helping them to achieve more job satisfaction, which in turn will lead to a better working environment for all."
Where we want you: Launceston Airport, TAS.
Job Summary: We have Casual and Part Time positions available for Guest Services Agents at Launceston Airport.
Guest Services Agents are responsible for providing highly polished and professional customer service at the airport terminal.
As the first point of contact for the airline's guests, the Guest Services Team works hard to ensure that the airline's superior safety and service procedures are maintained.
In the fast-paced role of a Guest Services Agent, you can expect to perform a variety of duties, including:
Correctly checking in guestsRebooking flightsDirecting our guests as they board or disembark the aircraftHandling flight disruptions and cancellationsBoarding gate duties including boarding gate announcementsAssisting additional needs guestsAirports are often affected by operational disruptions that can impact passengers' travel plans.
You will be required to rely on your genuine desire to help others, solve problems, and ensure the best outcome.
It is a responsibility of all Guest Services Agents to ensure standard operating procedures are followed, a safe workplace is maintained, and company values, policies, and goals are achieved by all.
To be successful in your application, you must be able to demonstrate a genuine passion and enthusiasm for creating a memorable and quality experience for our guests and meet the minimum requirements, listed below.
What we want from you: Minimum 18 years of ageCompetency in written and spoken EnglishExtensive customer service experience and recent experience in a face-to-face roleTo be a confident and helpful communicator in a face-to-face environmentAdvanced problem solving skillsDemonstrated computer skillsTo be reliable, punctual and adhere to the airline's high standard of personal groomingAn excellent level of health and fitness in order to deal with the physical constraints of the jobAvailability to work a range of shifts between the hours of 0445 and 2300, including weekends and weekdays, public holidays and peak holiday periods such as Christmas, New Year, and EasterHave a current driver's licence and own transport as public transport is not availableEqual Employment Opportunity Statement: Aus Flight Handling, as an equal opportunity employer, bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.
Candidates who are offered employment will be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
Please note: Only permanent residents of Australia or New Zealand, or persons who have the right to work in Australia may apply.
All applicants must pass a pre-employment medical and drug and alcohol test.
For aviation certification, all applicants must undergo a State and Federal Police and ASIO background check.
Please include a cover letter and resume as part of the application process.
Only successful applicants will be contacted.
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