Front Office & Guest Services (Hospitality & Tourism)
Casual/Vacation
When you join EVT, you are joining one of Australia and New Zealand's leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we're the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About Ode Hotels
Ode Hotels are stories to stay in. The kind of places that are part of something bigger. That's the beauty of old buildings: they beckon you to read between their lines. Stained glass has a colourful past. Sandstone traced is nature's braille. As time goes by, community and culture leave their indentations, and guests leave wanting to come back. Preservers of place, and forever open to possibility, Ode Hotels are spaces that hold space.
About Harbour Rocks Hotel
Seamlessly blending heritage-listed charm with contemporary design, Harbour Rocks Hotel offers 5-star luxury in the heart of The Rocks precinct. Join our team and play a pivotal role in crafting unforgettable guest experiences. We can't wait to hear from you.
About The Role
At Harbour Rocks, we're not just about checking guests in - we're about welcoming them into a world of memorable moments. Our Front Office team is searching for a Guest Services Agent who can elevate our guest experiences with new ideas, boundless enthusiasm, and a passion for creating unforgettable stays.
As a Guest Services Agent, you will be the first smile our guests see and the lasting impressions they take with them. Your role is to ensure every guest feels welcomed home, and you will make their time with us remarkable by offering thoughtful, attentive services. Here is how you will help us achieve that:
Represent the face of the hotel, offering a warm welcome to every guest who walks through the doors. Follow best practices in all procedures and policies, ensuring seamless service at every touchpoint and committing to the hotel's high standards. Embrace challenges with a smile and proactive approach, always finding ways to make our guests' experiences even better. Work closely with the entire team, from Front Office to Housekeeping, Management, Sales, and beyond. Ensuring every detail of our guest's stay is flawless. Always be aware and on alert of Workplace Health & Safety and hotel security practices to keep both guests and staff feeling safe and cared for. At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing 'Elevate Perks' are available to all staff from day dot:
50% off stays at EVT hotels – QT, Rydges, Atura, Lylo and more. $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. Awesome winter and summer savings and discounts at Thredbo. Rapid career growth opportunities through our EVT network. Local community involvement, volunteering and charitable giving. Strategic focus on sustainable design, sustainable practices & procurement and transparency and reporting. Employee Assistance Program. Australia and NZ's largest and most diverse experiences company. Skills & Experience
You've previously worked in a similar role and know how to create those magical moments that guests will cherish. You hold a Responsible Service of Alcohol (RSA). You thrive on delivering exceptional guest experiences and take pride in making every interaction memorable. A true team player, you're always ready to roll up your sleeves and work together to exceed guest experiences. Familiarity with hotel systems such as Opera Cloud and Infrasys is a plus, but your enthusiasm for learning and adapting is what really sets you apart. If you're interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts:
Your application will include the following questions:
How many years' experience do you have as a guest services agent? Which of the following statements best describes your right to work in Australia? Do you hold a current Responsible Service of Alcohol (RSA) certificate? #J-18808-Ljbffr