Guest Services Agent

Company DescriptionFrom the heart of Clark Freeport Zone, the bustling centre of economic and tourism development in Central Luzon, rises Swissôtel Clark, a beacon of Swiss vitality and sustainability. With no fewer than 22 storeys, it's the tallest building of its kind in the area. Part of the Hann Casino Resort complex, our non-smoking hotel provides easy access to all the dining, shopping and entertainment opportunities of Clark, Pampanga, while also acting as a haven of tranquility in the middle of it all.With contemporary rooms and suites with floor-to-ceiling windows, marble bathrooms and the latest guestroom automation technology (including complimentary, high-speed internet). A choice of five state-of-the-art meeting rooms, and 10 specialty restaurants– serving everything from Asian street food delicacies to authentic Italian cuisine – many of which are open until the early hours.Job DescriptionThis position is responsible for the daily management of Front Office Department, ensuring that the highest standards of Front Office service is provided to the Hotel's guests.QualificationsYour experience and skills include:Previous pre-opening and Accor experience is an advantage.Excellent communication and customer service skills.Ability to maintain high service levels under pressure.Knowledge in Opera PMS is an advantage.Additional InformationWhat is in it for you:Employee benefit card offering discounted rates in Accor Hotels worldwide.Competitive compensation package.Company discounts in room rates and F&B outlets.Free meal, free shuttle, free uniform.Monthly service charge from the hotel.Life and accident insurance and HMO benefit.
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