Job Description - Guest Services Agent (FT) (HOT0B2D8)Work LocationsDoubleTree by Hilton Perth Waterfront1 Barrack Square, Elizabeth QuayPerth 6000Delivering Unforgettable Experiences at DoubleTree by Hilton Perth WaterfrontThe stories begin here at DoubleTree by Hilton Perth Waterfront:Situated in a prime position on the edge of the stunning Swan River, the hotel adjoins Barrack Square and the Elizabeth Quay precinct. The 229-room hotel boasts stunning panoramic river and city skyline views. This stylish full-service hotel is home to Reel Kitchen, 18 Knots Rooftop Bar, and picturesque banquet facilities. DoubleTree by Hilton Perth Waterfront has been awarded the prestigious AHA WA, Superior Accommodation Award in 2023, 2021 and Reel Kitchen has been awarded AHA WA, Contemporary Cuisine Award in 2023.Welcome to A World of OpportunitiesWhy do we enjoy working here? This is more than just a workplace. We can coach, train and develop you to help find your passion, whether it is your first role in hospitality, or you are ready to take that next step.A World of RewardsGrow your Career your next position could be as a Team Leader or Supervisor.Smart uniform provided and launderedComplimentary fresh and healthy meals when on-duty cateringPersonal Development programmes are designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!25% off Food and Beverages (subject to individual outlets)Discounted Bupa health coverModern and inclusive Team Member's areasRecognition non-stop all year long!Responsibilities:Conduct reservation, check-in, and departure procedures for our valued guests with the highest customer service.Utilizing your computer skills and understanding of the operating systemMaking appropriate selections for guests and promoting the Hilton Honors rewards systemAssisting guests with charges and paymentsFollowing procedures and ensuring attention to detail for all data processingFulfill comprehensive guest assistance and create unforgettable experiencesResponding promptly to all guest queries and special requests, offering unique solutionsAnswering all telephone and email correspondence, prioritizing urgent tasks, and minimizing wait timesKnowing the hotel's facilities and services, going the extra mileRemaining calm and alert, being helpful to all guests and team membersWork with the team and capitalize on the opportunity to thrive with the Hilton familyWelcoming all learning opportunities as they arise, creating a cultivating environmentAbout You:Previous front desk/reception experience is advantageousConfident and professional personality with an aptitude for hospitable service, teamwork, and patienceStrong communication skills, with a bonus for those who are multilingualProficient technology skills and attention to detail, with protection for confidential informationAbility to work under pressure, act with tactfulness and diplomacy, and manage a variety of situationsExperience and understanding of the hospitality industry, recognizing the importance of this role in the guest experienceWHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON!Hospitality Integrity Leadership Teamwork Ownership NowJobGuest Services, Operations, and Front Office
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