About Sage Hotel James StreetLocated in the vibrant James Street precinct, Sage Hotel James Street combines a historic charm with modern, stylish interiors.
Our 93-room hotel is nestled around the historic Queens Arms and is surrounded by designer shops, bars, and restaurants.
Celebrating the spirit of the neighborhood, we offer guests a locally inspired experience with thoughtfully sourced amenities.Position OverviewAs a Front Office Team Leader, you will play a key role in delivering outstanding guest experiences while leading and motivating our front office team.
You will uphold the hotel's core values of Passion, Accountability, Integrity, and Respect, ensuring that each guest interaction reflects these principles.Key ResponsibilitiesLead daily Front Office operations, ensuring smooth and efficient guest serviceFoster a collaborative environment and support team development through training and performance managementAct as a Brand Ambassador, resolving guest complaints and assisting with VIP and special guest servicesManage front desk operations, including reservations, check-in/out, cashiering, and monitoring VIP room allocationsCoordinate with other departments to deliver a seamless experience for all guestsSkills & RequirementsPrevious experience in a similar role within a hotel environmentStrong knowledge of Front Office operations, including reservation systems (Opera experience preferred)Exceptional communication and organizational skillsAbility to lead, train, and develop a diverse teamCommitment to high standards of guest service and presentationWhy Join Us?Sage Hotel James Street offers an inclusive, supportive environment with opportunities for professional growth.
If you're passionate about hospitality and thrive in a dynamic environment, we'd love to hear from you!To ApplyIf this sounds like the opportunity for you, please submit your application including a cover letter and resume.#J-18808-Ljbffr