Shangri-La The Marina, Cairns, is seeking expressions of interest from experienced and charismatic Guest Service Representatives who are looking to join our team of friendly guest-focused individuals, dedicated to providing exceptional service within our Front Office department at a 5-star level.
The Hotel
Shangri-La The Marina, Cairns is a luxury five-star hotel located beside Marlin Marina and Trinity Inlet in the heart of Cairns. With 255 guest rooms, 18 function venues, and extensive food and beverage facilities, the hotel is part of a leading international company with more than 100 hotels and resorts worldwide.
The Role
As a Guest Service Representative, you will have excellent organizational and communication skills, a high standard of personal presentation, and a true understanding of unparalleled customer service.
Successful candidates will also possess the following:
Proven experience in a Front Office Role
Experience with OPERA PMS essential
Professionalism and pride within their personal grooming
Valid working rights in Australia
Ability to greet guests and check them in and out of the hotel
Ability to answer phone calls and respond to guest inquiries
Ability to provide information about the hotel and its amenities, as well as local attractions and events
Ability to assist guests with their luggage and provide concierge services, such as booking transportation, making restaurant reservations, and arranging for tours and activities
Ability to handle guest complaints and resolve issues in a timely and professional manner
Ability to process payments and maintain accurate records of guest transactions
Dedication to ensure the lobby and other public areas are clean and well-maintained
Ability to coordinate with other hotel staff, such as housekeeping and maintenance, to ensure guest requests are fulfilled promptly
Dedication to maintain a professional and courteous demeanor and represent the hotel in a positive light to guests and visitors
Capacity to ensure that all guest requests and preferences are met promptly and efficiently
Capacity to adhere to all safety and security procedures, including reporting any suspicious activity or hazards
Willingness to perform other related duties as assigned by management
What's in it for you:
In return for your passion and commitment, we offer a great hourly rate, excellent staff facilities and benefits, and endless career opportunities, as per below:
Excellent staff benefits; car parking, dry cleaning allowance, generous accommodation benefits, and F&B discounts across the group
Duty meals provided in a fully staffed and maintained staff canteen
Five-star hotel in CBD location on the Cairns waterfront
Shangri-La Academy offering lifelong development programs
Other staff discounts, offers, and more!
If you are passionate about providing exceptional customer service and have the required skills and experience, please submit your expression of interest via your resume and corresponding cover letter.
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