Guest Service Officer

Guest Service Officer
Company:

Hyatt Hotels Corporation


Place:

Australia


Job Function:

Customer Service

Details of the offer

If you're looking for a career with Apple Leisure Group, please click here to view job postings.If you're looking for a career with our Inclusive Collection, please click here to view job postings."Our leaders have always encouraged us to try new approaches and learn by experimentation. The biggest learning through this was that persistence and calculated risks, pay off."At Hyatt we care for people so they can be their best. As we continue to grow, we don't lose sight of what's most important—people. Hyatt is a company that was built by family. It's a workplace where co-workers become friends. Every day we care for our guests. Care is at the heart of our business, and it's this distinct guest experience that makes Hyatt one of the world's best hospitality brands.Hyatt Hotel Canberra is Canberra's first hotel located in the heart of the capital. Our Heritage listed hotel interweaves the hidden mystique of the 1920s with modern Art Deco designs. With 252 rooms and suites, our hotel offers an escape within a heritage-inspired setting. The traditional furniture styles as well as garden and park views are all enhanced with sleek technology.This is your chance to work at a luxuriousheritageproperty like no other.The benefits you will enjoy as a valued member of our Hyatt Family:Access to employee benefits such as complimentary shift meals, discounts for the Clubhouse and all Food and Beverage outletsTraining and development opportunities with over 2000 online learning modules to support your career developmentLaundered uniformsAbove Award wage ratesAccess to an employee assistance programBeing part of a diverse and inclusive team, passionate about their workComplimentary and discount accommodation atHyatt properties worldwideOpportunity to grow and develop your career within an international hotel groupSome of the responsibilities include:Greet guests in a friendly, hospitable mannerHandle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.Provide guests with information regarding the hotel, outlets, amenities, and areaRespond to guest calls and requests. Employ problem resolution strategies and service recovery in the event of guest complaints.Answer phones in a courteous manner and assist guests with any inquiriesUtilize hotel software and PMS to record guest information in an accurate mannerQualifications Good Computer SkillsAbility to work under pressureDiploma/certificate in Hospitality or Tourism Management is desirableKnowledge of Opera is desirablePreferable prerequisite knowledge of the Travel/Hotel industry highly regardedA career with Hyatt opens a world of opportunities. We have continually been named one of the World's Best Multinational Workplaces.Our values of Empathy, Experimentation, Wellbeing, Inclusion, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged.To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyattIf you are looking for a fulfilling career, please apply through www.hyatt.jobsOur family is always growing. Want to be in the know?#J-18808-Ljbffr


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Job Function:

Requirements

Guest Service Officer
Company:

Hyatt Hotels Corporation


Place:

Australia


Job Function:

Customer Service

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