Guest Service Associate @Imv

Job Description

• Responsible for set up of all operating equipments. • Ensure to be familiar with all dishes on the menu. • In the absence of the Assistant Manager - Guest Service, ensure to take guest orders, advise guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis. • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills. • Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner. • Control room inventory and assign room per guest needs. • Ensure to be familiar with the property layout, fire exits and elevator locations. Qualifications

• Hotel management degree / relevant diploma in culinary. • 1 to 2 years of work experience. • Able to work under pressure and meet deadlines. • Strive for results (Success oriented, data finder, initiate / pro-active). • Excellent communication skills. • Ability to think strategically, inductively & creatively. • Pleasant personality & grooming. Additional Information

• Comfortable taking ownership of projects. • Thorough understanding of marketing and negotiating techniques.

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