Hotel: Adelaide Markets (ADLMK), 23-29 Market Street, 5000
At Hotel Indigo, we welcome all guests into our neighborhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so everyone one of them can create new stories of their own. Set in the food mecca that is Adelaide Central Markets, this is a hotel for locals and visitors alike. The first Hotel Indigo launched in Australia, Hotel Indigo Adelaide Markets comprises 145 guest rooms, a lively restaurant- Market & Meander, and the iconic rooftop bar- Merrymaker, with panoramic views of Adelaide, we are setting the trend for local dining and cosmic cocktails!
First impressions count. To get our guests' memorable experiences off to an unforgettable start, we're looking for a Guest Service Agent who can make transactions feel seamless, offer thoughtful neighbourhood insights, and anticipate every request to make our guests feel right at home and ignite their curiosity.
A little taste of your day-to-day: Every day is different, but you'll mostly be:
A neighbourhood host - know what's happening in the neighbourhood and the hotel; keeping up to date with events, activations and hotel informationBeing the first point of contact for incoming hotel enquiries via phone and emailAcknowledging IHG One Rewards members and returning guestsTaking, managing, and receiving payments for guest bookingsMaking the check-in and check-out process feel swift and seamlessFlexing your product knowledge of room categories, rates, packages and promotions to demonstrate value to our guestsStaying one step ahead of our guests' needs to anticipate requests and offer tailored recommendationsAssisting guests with Porterage and Valet car parking dutiesWorking closely with the Food & Beverage team taking on ad hoc duties as requiredWhat we need from you: At Hotel Indigo, we love people that are authentic, confident, and passionate about creating outstanding guest experiences. We are looking for energetic and approachable people, with excellent communication skills, and a can-do attitude! Our team members will ideally bring a passion for the Adelaide region; always curious to discover more and share thoughtful suggestions with our guests.
You will also have:
Experience working in a hotel front desk, reservations or guest service capacityCommunication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk toYour problem-solving skills will turn issues into opportunities so our guests leave with great memoriesFluency in the local language - extra language skills would be great, but not essentialLiterate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skillsFlexibility - willing and able to work across all shifts including mornings, nights, weekends and public holidaysCompliant - valid Responsible Service of Alcohol (SA) and Safe Food Handling Certificate requiredFull drivers licence and the confidence to drive and park carsMust meet the legal requirement to work in Australia without limitations or restrictionsWhat you can expect from us: Let's #GoFurtherTogether and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.
You'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including:
A freshly laundered uniformPaid birthday leaveHotel perks like accommodation and F&B discountsAccess to our discount retail platform that makes your pay go even furtherEnhanced parental leaveProactive paid wellbeing days and flexible work optionsYour career journey will be supported through our lifelong development programIHG Career Milestone celebrationsTransfer of entitlements as you move and grow with IHGWe are proud to be IHG and we know you will be too. Visit IHG Careers to find out more about us.
Bring your story, to inspire new ones.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
#J-18808-Ljbffr