Guest Service Agent

Details of the offer

Nestled within the heart of Adelaide's CBD, you will find Mantra Hindmarsh Square.
The property offers a range of self-contained apartment-style hotel suites, as well as one and two-bedroom suites.
Mantra Hindmarsh Square also offers an on-site restaurant, DJ Diners, where breakfast is served daily and in-room dining is available.
There is plenty to do in your leisure time.
Take a brief stroll to Rundle Street and explore its iconic restaurants and pubs, visit Adelaide Oval, meet the animals of Adelaide Zoo, or enjoy a relaxing picnic at the Botanic Gardens.
Purpose As a Guest Service Agent , you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay.
Your responsibilities span from the moment they check-in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out Confident in communicating with guests and colleagues to ensure cohesive collaboration Conquer challenges alongside guests, transforming dilemmas into success stories Promote hotel amenities and services by having a deep understanding of products and offerings Be the local legend, sharing information on neighborhood hotspots and must-visit gems from your treasure trove of knowledge Display proficiency in accurately handling reservations and managing guest accounts Skills and Experience Innovative approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independently Proven ability to multitask and thrive under pressure, supported by strong organizational and time management skills Proficiency in both written and verbal communication Previous experience in hotel front desk operations is a valuable asset Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays At Accor, we welcome you as you are.
We help you grow and learn so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story, and we want to learn yours.
We invite you to APPLY NOW.
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