The Sebel Brisbane, 96 Charlotte Street, Brisbane, Queensland, Australia Req Tuesday, 27 August 2024The Sebel Brisbane is centrally located in the heart of the city, within close proximity to Queen Street Mall and local transport options. Boasting spacious studios, one and two-bedroom self-contained apartments, The Croft House Town Kitchen and Bar for all-day dining, and three meeting and event spaces that can host up to 150 guests. Brisbane has it all-from its vibrant live music scene, world-class dining and laidback café culture to its bountiful art galleries and cosmopolitan shopping. There is an abundance to discover in your downtime.PurposeAs a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay. Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.Primary ResponsibilitiesRoll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.Confidant in communicating with guests and colleagues to ensure cohesive collaboration.Conquer challenges alongside guests, transforming dilemmas into success stories.Promote hotel amenities and services by having a deep understanding of products and offerings.Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.Display proficiency in accurately handling reservations and managing guest accounts.Skills and ExperienceInnovative approach to exceeding customer service expectations.Skilled at collaborating within teams, as well as working independently.Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.Proficiency in both written and verbal communication.Previous experience in hotel front desk operations is a valuable asset.Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.Everyone has a story and we want to learn yours. We invite you to APPLY NOW.