Guest Service Agent

Front Office & Guest Services (Hospitality & Tourism)Quest Ipswich is locally owned and operated. We love helping our guests to get as local as they like it, so they get the warmest welcome when they check in and we have the best local tips for them to check out. Quest Ipswich is a 64 room property and we're on the lookout for a new Guest Service Agent to join its team on a casual basis working approximately 20 hours per week.The Role:Involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (e.g., check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk.The Ideal Candidate:Will demonstrate a passion for customer service and ensuring a positive experience for all guests, strong skills in promoting and selling accommodation services and facilities, excellent communication, interpersonal and time management skills, experience with front office booking systems, a keen eye for detail, high standards of personal presentation, and a highly team-oriented ethos. Previous front office reception experience in a hospitality, travel or tourism environment would be highly regarded, as would other types of customer-facing roles (e.g., retail).The successful applicant must be available to work shifts, weekends and public holidays, and have entitlements to work in Australia.
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