Pullman Port Douglas, Mitre Street, Port Douglas, Queensland, Australia Req #2560
Friday, 30 August 2024
Pullman Port Douglas Sea Temple Resort & Spa, located in the picturesque town of Port Douglas, just an hour's drive north of Cairns, offers a range of accommodations including studios, two and three-bedroom apartments, and a three-bedroom beach front private villa.
Our resort offers all-day dining at ALUCO Restaurant & Bar, a relaxing Pool Bar, and Vie Spa with customised facial treatments and relaxing massages leaving guests renewed and revitalised.
With two meeting rooms accommodating up to 200 guests and three additional wedding locations at the resort, we cater to both leisure and corporate travellers alike.
During your down time, explore all that the region has to offer, from the Great Barrier Reef to the Daintree Rainforest.
Purpose As a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay.
Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality and creating memorable experiences for our valued guests.
Primary Responsibilities Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-out.Confidant in communicating with guests and colleagues to ensure cohesive collaboration.Conquer challenges alongside guests, transforming dilemmas into success stories.Promote hotel amenities and services by having a deep understanding of products and offerings.Be the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledge.Display proficiency in accurately handling reservations and managing guest accounts.Skills and Experience Innovative approach to exceeding customer service expectations.Skilled at collaborating within teams, as well as working independently.Proven ability to multi-task and thrive under pressure, supported by strong organisational and time management skills.Proficiency in both written and verbal communication.Previous experience in hotel front desk operations is a valuable asset.Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays.At Accor, we welcome you as you are.
We help you grow and learn, so that work brings purpose to your life.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Accor is an inclusive company, building diverse teams across the globe.
Everyone has a story and we want to learn yours.
We invite you to APPLY NOW.
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