Guest Service Agent

Located in the vibrant cultural and gastronomic hub of Launceston, Tasmania you will find the Mantra Charles.
The hotel offers a range of accommodation options with hotel rooms, studios and one-bedroom apartments, meeting and event spaces, as well as the best in Tasmanian cuisine at The Charles Restaurant.
On your days off, take time out and immerse yourself in nature, take in the picturesque coastline, or sample some of the finest produce and wines in the renowned food and wine region of the Tamar Valley.PurposeAs a Guest Service Agent, you will play a pivotal role as the friendly face and warm welcome that sets the tone for our guests' entire stay.
Your responsibilities span from the moment they check in to the time they check out, ensuring that you are at the forefront of delivering exceptional hospitality.Responsibilities:Check-in and check-out processes for guestsProvide information about the hotel and local areaAssist guests with inquiries and requestsHandle guest complaints and resolve issuesMaintain a clean and organized front desk area
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