Job Description - Guest Service Agent (HOT0B22P)Work LocationsDoubleTree by Hilton Hobart179 Macquarie St, Hobart TAS 7000We are looking for passionate hospitality stars to join our team.* Australian Working Rights Required *With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget.If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member.About DoubleTree by Hilton HobartHilton's first hotel in Tasmania - DoubleTree by Hilton Hobart situated in the heart of Hobart within walking distance to the CBD, the waterfront, and Salamanca Place.What will it be like to work for Hilton?You can expect to receive:A competitive industry rateWorldwide travel discounts at unbelievable rates for you and your friends and family and generous discounts on food and beverage offeringsFree access to growth and development opportunities from top-class providers; Harvard University and LinkedIn Learning just to name a fewA workplace culture that fosters personal well-being and gives you free access to Employee Assistance Programs to support your mental and physical well-beingInclusion in a generous bonus scheme, long-term career development planning and opportunitiesInvestment in your well-being to include flexible working arrangements that support you in making space for what matters mostA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:Achieve positive outcomes from Guest queries in a timely and efficient mannerEnsure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as requiredEnsure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or other departmentsDemonstrate a high level of customer service at all timesAttend appropriate training courses, when required, and assist with the Night Team's training and development effortsDemonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily dutiesMaximize room occupancy and use up-selling techniques to promote hotel services and facilitiesUse the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policyComply with hotel security, fire regulations and all health and safety legislationAct in accordance with policies and procedures when working with front of house equipment and property management systemsFollow company brand standardsAssist other departments, as necessaryWhat are we looking for?Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:Previous experience in a customer-focused industryPositive attitude and good communication skillsCommitment to delivering a high level of customer serviceExcellent grooming standardsCalm, efficient, and organized with great attention to detailAbility to multi-task while maintaining a positive attitude when working with a GuestProfessional manner with an emphasis on hospitality and guest serviceAbility to work on your own and as part of a teamCompetent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:Previous experience in cash handlingFront Office/Concierge experience in the hotel, leisure, and/or entertainment sectorsConflict resolution experience
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