Company Description The Sebel Sydney Chatswood is a luxury apartment style property which is located in the heart of Chatswood and hosts both residents and guests. The Sebel Sydney Chatswood offers business and leisure luxury accommodation, as well as conferencing and events space, located only a stone's throw away from Chatswood Station and Westfields.
Job Description The Guest Service Agents are the first and last impression at the hotel. They are the central point of contact for guests and can really transform a stay into an experience. While the role includes check-ins, check-outs and occasional reservations, the real excitement comes from creating friendships with guests and creating memorable moments.
Reporting to the Front Office Manager, you will be responsible for exceptional customer service to our guests and residents by responding to their requests promptly, and providing them with an efficient check-in and check-out process. In this role you will be required to utilise the hotel PMS to accurately process and input all reservation types within the same working day. You will respond to guest calls promptly ensuring an outstanding guest experience and will maintain a positive selling approach to maximise yield in both occupancy and rates. You will be required to maintain a high level of professionalism at all times, ensure guest confidentiality, and follow procedures and processes in regards to credit and cash transactions.
Qualifications You will pride yourself on your excellent verbal and written communication skills.You will ideally have knowledge of OPERA, or other PMS systems.Your enthusiasm to provide our guests with an outstanding service will allow you to stand out from the rest.Available to work a 7 day rotating roster including late nights, weekends and public holidays.Our commitment to Inclusion and Diversity We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
#J-18808-Ljbffr