Guest Service Agent

About the positionAs Australia's first private University, Bond University based at Robina, Gold Coast seeks to be recognised internationally as a leading independent university, imbued with a spirit to innovate, a commitment to influence and a dedication to inspire tomorrow's professionals who share a personalised and transformational student experience.Varied and customer service focused roleSupportive team environmentCentral location and great staff benefitsGuest Service AgentCampus LifeFull-time, Fixed Term for 12 months Position Reference No: 117520742Join Australia's number one University for student experience*, and enjoy staff benefits including:Free staff car parking36.75 hour standard work weekSalary packaging options for FBT and Non-FBT items#17.5% of base salary leave loadingStaff wellbeing programFree & Confidential Employee Assistance Program available for all staffStudy assistance for staff and dependents#Corporate health and finance discountsOnsite Medical Centre and Counselling ServicesOnsite Sports Centre including gym, fitness classes and pool#About the PositionThe Guest Service Agent the first point of contact for students regarding Student Housing and Mailroom services. Reporting to the Manager, Student Housing and Mailroom Services, this position will be responsible for managing student room bookings, dining plans, key audits, student mail, maintenance requests and undertaking other administrative duties as required. The role will also respond to general phone and counter enquiries regarding facilities and services. About the personThe successful applicant will have:Previous exposure to high level of customer service with a minimum of 2-3 years experienceThe ability to exercise judgement in crucial situations and advise studentsExperience in processing accommodation bookingsHigh level customer service experienceStrong communication and interpersonal skillsConflict resolution and organisational skillsThe ability to prioritise tasks and work under pressure Salary detailsThe salary for the position commences at $ 61,445.31 per annum, plus 12% superannuation.