Novotel Melbourne South Wharf, South Wharf, AU
Work and Play in South Wharf's Vibrant Community Discover our 26-level golden tower with 347 rooms and suites, complemented by direct access to the Southern Hemisphere's largest meeting space at the Melbourne Convention & Exhibition Centre. Our guests enjoy 24-hour fitness facilities, complimentary WiFi, and proximity to DFO shopping, Crown Casino Entertainment precinct, Marvel Stadium, Southern Cross Station, and the city centre.
Job Description
We are looking for a talented and professional Guest Service Agent to join our Front Office team. You will be the first point of contact for our guests, providing excellent customer service and ensuring our guests have memorable experiences throughout their stay.
Provide passionate, knowledgeable and friendly service to external and internal guests at all timesAssist guest with all enquiries and complaints and provide accurate information to guests about Hotel facilities and featuresCheck guests in and out of the HotelHandle guest enquiries and provide information and assistanceCollect payment of accounts and issue invoices accordinglyCommunicate with other departments to ensure relevant information is communicated between departmentsAssist in maintaining a safe and secure environment for guests Qualifications Skills and experience
Previous customer service experience, preferably in a Hotel environmentAbility to provide prompt and efficient service including ability to build rapport both in person and over the telephoneSelf-motivated with positive and professional attitudeGood interpersonal skills with ability to communicate with all levels of team membersWillingness to work flexible hours including mornings, nights, weekends and holidays periodsTo be success in this role, you must have rights to work for any employee in Australia. We are unable to sponsor or take over sponsorship of an employment visa. Additional Information
Benefits and Perks Worldwide accommodation and food & beverage discounts for you, your family andfriendsExtensive employee benefits & special rates with our partnership brandsRecognition including a complimentary hotel stay on each anniversaryTraining and career development opportunitiesWe are an inclusive business and our ambition is to attract, recruit, retain and promote diverse talent. Whywork for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS Discover a world where life pulses with passion
Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment, a warm and welcoming culture, excellentworking conditions and to promote the development ofall people, including thosewith disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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