Guest Service Agent (Gsa) Supervisor

The opportunityArise Hotels & Apartments is looking for an experienced Guest Service Agent Supervisor. As we continue to expand, providing modern and contemporary self-contained apartments across Australia we have an exciting opportunity for an experienced Guest Service Agent Supervisor to join our enthusiastic property group. Reporting to the Front Office Manager this position offers the support and training to help you further your experience.Who we areArise Hotels & Apartments managers approximately 3,000 self-contained and contemporary strata titled apartments. Arise currently has an extensive portfolio across Queensland, Victoria and Adelaide with more growth set to occur in 2022 and beyond.As part of the Arise Hotel & Apartment group, there has never been a better time to join our rapidlygrowing company! We are a dynamic team, positive and committedto achieving new heights in the industry.What your week looks likeThe number one priority for this position - You must have a warm, friendly, welcoming, bubbly, energetic personality which is a vital quality to suit the company's goals and objectives. You must feel comfortable talking to people and making them feel well received from the moment they arriveOversee and direct the front office teamAssist with the inputting of accountsConflict resolution skills - de-escalation and negotiation skills.Flexible in your role -your duties may vary from day to day as required by Management – Front desk duties and ConciergeYour verbal and written English skills should be of a high level as phone reservations, emailing quotes and reservations to guests will be a large part of the role.Accuracy of work, and accountability of payment verification, documentation, and processing of both cash and electronic deposits is essential.Good overall knowledge of computers including MS Office.What we need from youRMS 9 + PMS knowledgePrevious strata managed front deskexperiencePrevious Concierge experienceAbility to speak a second language helpful but not essentialWhat's In It For YouCareer progression;Immediate start;A growing company with ongoing career opportunities;Central working location close to public transport;Modern work places with higher end product.If you are excited by this role and wish to join the growing Arise Hotels & Apartments Team, please click to apply button below:#J-18808-Ljbffr