Job Description - Guest Relations Manager (Fixed-Term Contract) (Job Number: HOT0BADH)
Work LocationsDoubleTree by Hilton, Perth Northbridge 100 James St Perth 6003
Seeking: Usher of Unforgettable Nights at DoubleTree by Hilton Perth Northbridge With 206 stylish guest rooms featuring modern amenities and picturesque city views, guests can unwind by the rooftop swimming pool or stay active at the 24-hour fitness centre.
Indulge in delicious grill items, tapas, and cocktails at James St Bar + Kitchen, ensuring a memorable stay with seamless relaxation and convenience.
Welcome to A World of OpportunitiesWhy do we enjoy working here?
This is more than just a workplace.
We can coach, train and develop you to help find your passion, whether it is your first role in hospitality or you are ready to take that next step.
A World of RewardsSmart uniform provided and launderedComplimentary fresh and healthy meals when on-duty cateringPersonal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )Team Member Travel Program: discounted hotel nights from $70 per night around the world with GO HILTON!25% off Food and Beverages (subject to individual outlets)Team Member Referral Program – offered at a rate of $100 per successful referralAnnual leave: 4 weeks in addition to public holiday allocationDiscounted Bupa health coverModern and inclusive Team Member areasRecognition non-stop all year long!Responsibilities:Covering a Maternity Leave for 12 monthsGuiding the Front Office team and inspiring your teammates in their tasksRoll Out the Red Carpet: Elevate the experience for our VIP and long-stay Guests with top-notch serviceMastering protocols and perfecting precision in every data taskSwiftly addressing guest inquiries and special requests with tailored solutionsExpertly navigating Hotel Amenities and services, and always delivering above and beyondAbout You:Proven track record in a comparable positionHave full Australian working rights and reside in the Perth Metropolitan AreaConfident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patienceStrong English writing, reading and speaking communication, with a bonus for those who are multilingualTech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data securityWHAT MAKES US SPECIAL IS WHO WE ARE, AND WE ARE HILTON! H ospitality I ntegrity L eadership T eamwork O wnership N ow
Job CategoriesGuest Services, Operations, and Front Office
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