HOTEL OVERVIEWStrategically located in the heart of Singapore's shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore's landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia's largest spas, Willow Stream Spa.ABOUT OUR COMPANYAt Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.Job DescriptionAssist guests with check in and checkout, and other cashiering dutiesProvide a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standardsEfficiently assist guests throughout their stay with any requirements, handling guest feedback, providing direction and giving suggestionsHandle guests' mails, messages, and answer phone callsMaximize room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guestsComply with hotel and department policies and procedures at all timesMaintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybodyAttend daily briefings and relevant departmental meetingsEnsure the safety, security and loss control policies and procedures are complied with at the front desk and back office areaSupervise and ensure the smooth and efficient daily operation of the Front Desk, ensuring all hotel guests and visitors receive an optimum level of service and care at all timesEnsure cleanliness and appearance of Front Desk and related areasEstablish awareness of the Hotels fire and emergency procedureEnsure vigilance in regard to in-house credit matters and act upon any discrepanciesProvide assistance in the Front Office areas such as Front Desk, Airline Desk, Groups, Rooms Controlling and Lobby GreetersEnsure strict compliance with the Credit Card Privacy – PCI, Cash Float SOPPerform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty ManagerQualificationsMinimum GCE 'A' level or equivalent, University degree preferredMinimum 2 years hotel front office experienceComputer Knowledge, i.e. well versed with Windows, Internet Explorer and WordTechnical knowledge in Front Office operationsBasic supervisory skills, verbal and written skills, planning, decision making, training and developmentRead, write, speak English fluentlyWell-groomed with leadership qualityAble to work in a team, good interpersonal and communication skillsDetail-oriented, organized and very flexible with working extended hoursEnergetic with a positive attitudeAble to work under pressure and independentlyAdditional InformationOur commitment to Diversity & Inclusion: We are an inclusive company and what we really hope to achieve is to attract, recruit and promote diverse talent.Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSIf you feel you are ready for your next professional challenge, apply at https://careers.accor.com/
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