Front Office & Guest Services (Hospitality & Tourism) Full time The Calile, a family-owned luxury hotel property operated by TFE Hotels, has set the standard for exceptional hospitality since its grand opening in 2018. After six years of unwavering commitment to quality, The Calile has achieved global recognition. For the second year in a row, it has been named one of the World's 50 Best Hotels, and it has also taken home the title of Best in Oceania.
The Mission Statement for The Calile Hotel is simple yet ambitious – to deliver the best hotel experience in Australia. From large gestures to the finest details, we are driven to continually delight our guests. We strive to deliver an experience that is authentic and unpretentious, building a genuine relationship with our guests to ensure they wouldn't consider staying anywhere else whenever they next return to Australia.
The Position We seek a full-time Guest Relations Agent to join the team with the primary responsibility of ensuring unparalleled guest experiences. Your role will involve creating a sense of exclusivity and delivering personalised services. You will build relationships with guests throughout check-in, check-out and throughout their stay, providing an exemplary level of service and using your problem solving and customer resolution skills to ensure guests have an apparelled stay with no obstacles.
About you Previous experience in a guest relations or similar role within a 5-star hotel environment. Exceptional problem solving and service resolution skills Strong interpersonal and communication skills with the ability to confidently interact with guests via telephone, email, handwritten cards and in person Prior knowledge of Opera Cloud is an advantage. Availability to work within a 7-day roster and flexibility of rotating roster including weekends and public holidays Why us? Birthday leave, life leave, extended maternity leave and other leave benefits Unlimited barista coffee while on duty TFE discount on accommodation and food & beverage, both domestic and international Discounted parking - $7 flat rate Inclusive and collaborative working culture that encourages diversity in thinking and idea generation Opportunity for Growth As a Calile team member, you'll become part of a close-knit team operating one of Brisbane's busiest hotels. We aim to meet our customer's needs with honesty, integrity and care. The Calile Hotel has been developed by a local Brisbane family and is operated by TFE as part of the ever-growing TFE Hotels Collections. We are committed to continuous employee training and development, succession planning and career guidance because we know it makes our hotels better places to stay and work.
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