Guest Experience Representative page is loaded
Guest Experience RepresentativeApply locations: VIC
Time type: Part time
Posted on: Posted 2 Days Ago
Time left to apply: End Date: February 14, 2025 (27 days left to apply)
Job requisition id: R006343
We're reimagining the way Australians live, work, and play.
We own and manage some of the most recognisable and loved retail destinations across Australia. We're evolving our portfolio into destinations that offer a broad selection of retail, residential, and office spaces.
Through our diverse portfolio, data-led decision-making, and nationwide development pipeline, we do things differently. We are Vicinity. Role PurposeThe key purpose of the Guest Experience Representative is to provide in-centre communication, coordination, and information services for our customers to ensure their experience is better, easier, and more enjoyable.
What Will You Bring?You will have demonstrated customer service skills with previous experience in a customer-facing role.
You will have a professional and customer-focused approach, be confident in handling a variety of guest enquiries including cash transactions and customer feedback.
You are known for your ability to effectively multitask and prioritise activities and have a sound background working independently with minimal supervision.
You'll be passionate about providing an exceptional customer experience and a genuine desire to bring the Vicinity brand to life.
What Will Success Look Like?We Imagine a Better WayYou are confident in speaking up and can identify and recommend new ways of working.You are a quick learner, adaptable, and open to new challenges.You are proactive, organised, and efficient in everything you do.We Embrace DifferenceYou understand the diverse nature of our business, our customers, and our people.You actively contribute to a positive environment within the team.You understand and show respect for the diversity of the Vicinity community.We Always CollaborateYou are an excellent team player who enjoys building relationships.You engage and communicate with your team, consistently and effectively sharing information.You recognise and proactively act to resolve any customer conflict.Why Vicinity?Our benefits program focuses on creating an awesome place to work in which our people are rewarded and recognised.
We live and work by our values of Respect, Integrity, Customer Focus, Collaboration, and Excellence.
They are the foundation to everything we do and provide us a north star with which we can shape meaningful places where communities connect. At Vicinity, we embrace and celebrate diversity and are committed to creating an inclusive work environment where we attract, retain, and develop our people regardless of gender identity, ethnicity, sexual orientation, disability, and age.
Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community. Our people and our Employee Advocacy Groups (Gender Balance, Cultural Diversity, Disability & Access, and Pride & Allies) actively build community and provide allyship within Vicinity.
If you'd like to speak to someone to understand what it's like firsthand to work here, please reach out to our Talent Acquisition team. Email: ****** Phone: +61 3 7001 4000 (request to speak to our Talent Acquisition team) Note: To be eligible to apply for this position, you must have existing, relevant Australian work rights.
At the later stages of the recruitment process, the shortlisted candidate/candidates will be required to undergo a Criminal History Background/Police Check as a mandatory part of the process.
Additional qualification checks may also be required depending on role and level. About UsWe are VicinityAt the heart of who we are is our purpose of enriching community experiences.
It's what unites us, and what drives us.
And when we talk community, we are talking about all our communities; our retailers, consumers, investors, partners, and our people.
All are important to us, and we value them greatly.
Reimagine What's PossibleAt Vicinity Centres, #weimagine possibilities that are truly endless.
Right this minute across the country, momentum is building as our people work together to reimagine destinations of the future.
It's a big and exciting job and there's a lot to do.
This is just the beginning, so now is the time to join, be brave and reimagine what's possible.
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