Grow with us...Life at SH is based on a simple idea: the world is beautiful, and we want to keep it that way, especially when it comes to our guest experience.Our hotel leadership teams are at the very root of our success.
You are responsible for everyone that visits our hotel, both team members and guests alike.
Passionate about our mission, you will ensure that every individual enjoys a remarkable experience from the moment they step into our world.
Our leaders are good-natured & hospitable, creating a positive energy in the hotel.
Leading by example, you will do all the good you can and be quick to provide constructive guidance to your team, to help them deliver our elevated guest journey.At 1 Hotel Melbourne, we are seeking a dynamic and experienced Guest Experience Manager who thrives in creating unparalleled, luxurious experiences for our guests.
Your role will be key in curating memorable moments from the moment of booking through to check-out.
With a focus on personalising each guest's journey, you will have the opportunity to connect with a wide variety of guests, anticipate their needs, and go above and beyond to deliver exceptional service.As the point of contact for guest inquiries and special requests, you will ensure every detail is flawlessly executed—from pre-arrival preparations and personalised preferences to VIP services and thoughtful amenities.
Your ability to create and deliver beyond expectations will shape our guests' experience, leaving them with lasting memories and a sense of genuine care.In this fast-paced role, you will collaborate with multiple departments to achieve success, embody our core values, and bring our commitment to excellence to life.
This is an opportunity to make a meaningful impact while elevating the guest experience to new heights.About You...You bring a wealth of experience from a 5-star, luxury hotel background, ideally within properties with 150+ rooms.You have a natural ability to connect with people and build rapport, making each guest feel uniquely cared for.Proven leadership skills with a track record in both guest and team engagement.Exceptional verbal and written communication skills that are clear, concise, and impactful.A passion for delivering warm, welcoming service, with the finesse to create extraordinary, personalised experiences.You are adaptable and thrive in a 24-hour operation, consistently meeting the diverse needs of both guests and the business.If you have the passion, expertise, and flair to create extraordinary experiences at one of Melbourne's most renowned luxury hotels, we want to hear from you.About us…Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being.
As a part of our team, you can look forward to activities and benefits such as:'Designed by Nature' work environment.Regular Health & Wellness events.Birthday and Volunteer leave.Team Member Recognition programs.Discounted private health insurance.F&B discounts.Team member rates for hotel stays.Career Advancement: We are growing and with growth comes advancement opportunities (around the globe)!SH University - Offers team members a chance to grow and flourish through our exclusive online learning educational platform.#J-18808-Ljbffr