Company DescriptionIbis Melbourne Glen Waverley is situated 25 minutes east of Melbourne CBD and it offers 155 rooms, Ibis Kitchen & Bar, and 4 flexible meeting rooms catering from 4 delegates up to 120 delegates. Our hotel is the gateway to the magnificent Dandenong Ranges, Yarra Valley Food & Wine District, the Mornington Peninsula and Phillip Island.Job DescriptionCreate exceptional Guest Experiences right across the HotelProactively & reactively respond to in-house guest priorities or requests, helping the Assistant Managers with escalated complaintsBe actively involved with the results of the Trust You comments, LQA feedback and Loyalty Feedback & action planningAct as an Accor ambassador, aiming to enhance the company's image and market reputation, internally and externallyUndertake root cause analysis to implement procedures to eliminate causes of complaints from CEO Feedback, online (Trip Advisor, Facebook, Booking.com, etc.) and VOG feedback, and create action plans for improvementQualificationsPossess a strong background in Front Office procedures and Opera PMSExperience supervising, training and motivating team membersSolid Hospitality knowledge including Front Office and Food & BeverageProven ability to act independently on all matters relating to team and guest safety and wellbeing in the absence of senior managementDemonstrated ability to coach, mentor, develop and inspire teamsGood interpersonal skills with ability to communicate with all levels of team membersWillingness to work flexible hours including mornings, nights, weekends and holidays periodsAdditional InformationWhy Work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSBenefits:Be a part of a global hospitality company and explore Accor's limitless possibilitiesOn-the-job training and mentorshipAccessing pathways for career advancement and personal development within AccorEnjoy exclusive Accor discounts and global benefits
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