The Westin is committed to empowering guests to enhance their well-being when they need it most - while travelling.
As The Westin associates, we rise to make each day better for our guests, our communities and each other.
Discover a place where you're given a choice to not just get up and go to work, but to rise.
Join us as a Guest Experience Expert - Service Express to feel empowered by career growth opportunities in a people-first environment.Position Summary:Rise with us and support your Guest Services team with general operational tasksBe an expert on the hotel and the surrounding area, reinforcing our commitment to wellness inside our walls and beyondAssign rooms according to guest requests and preferences whenever possibleHandle general hotel enquiries, engage and inspire guests through each guest experienceAssist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detailBuild and strengthen relationships with existing and new guests, creating intimate and distinctive experiences to enable future bookingsAbout You:Experience with OPERA property management system or similarRelevant experience in a similar role - call center/ At Your Service/ customer careWorking rights in AustraliaEnthusiastic to escalate your careerSelf-motivated, driven and energized in a fast-paced environmentArmed with smart solutions and a can-do attitudeOur Benefits:Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friendsBe part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday monthGrow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International groupGenuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance ProgramOpportunity to receive Employee Referral Incentives and get paid for working with your friendWork for the Largest Hotel Network in the World which values equality, diversity and inclusivenessWestin Hotels and Resorts are part of Marriott International's Premium portfolio, which has committed to putting people first for 90 years.
Apply now.
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