This is an exciting opportunity for a Full-Time position working across our Front Office Department including Front Desk, At Your Service, Concierge and Executive Lounge.
As Marriott International's flagship brand, Marriott Hotels drives innovation in our industry.
Be part of a collaborative team of creative, dynamic people setting the pace in the industry.
Find your place in an environment built on strong relationships where every associate is empowered to make an impact and valued for their contributions.
When you become a Marriott Hotels Guest Service Agent, opportunity awaits.
Position Summary: Assist guests arriving and departing the hotel through the check-in and departure processHandle general enquiries, engage and inspire guests through each guest experienceBuild and strengthen relationships with existing and new customers, anticipating their needs and enabling future bookingsSupport your Front Office team with general operational tasksTake guest reservations and perform cash handling & credit card responsibilitiesBe an expert on the hotel and the surrounding area, know it inside and out to exceed guest expectations and fuel their curiosityAssign rooms according to guest requests and preferences whenever possibleAssist with verifying and adjusting billing for guests whilst following up with guest questions and requests, focusing on attention to detailBe the "face of the hotel" - engaging and inspiring guests through each guest interaction from arrival to departureRespond to guest enquiries for special arrangements or services including but not limited to transportation, reservations and dry cleaningAssist the Concierge and Executive Lounge team in general operational tasks whilst supporting other front office associatesEnsure all guest's requirements and requests are anticipated and completed in a timely mannerEnsure you and the team uphold all company policies and procedures and complete all required tasks in a prompt & thorough manner About You: Experience with OPERA property management system or similarRelevant experience in a similar roleWorking rights in AustraliaEnthusiastic to escalate your careerSelf-motivated, driven and energized in a fast-paced environmentArmed with smart solutions and a can-do attitude Our Benefits: Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friendsBe part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday monthGrow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International groupGenuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance ProgramOpportunity to receive Employee Referral Incentives and get paid for working with your friendWork for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott Hotel is part of Marriott International's Premium portfolio, which has committed to putting people first for 90 years.
Apply now!
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality.
Always."
by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
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