Company Description Are you a people-person with a passion for creating unforgettable experiences? As a Guest Experience Executive, you'll be the go-to superstar ensuring every guest feels welcomed, valued, and delighted. From check-ins with a smile to solving surprises with flair, you'll be the magic that turns stays into stories worth sharing. Join our Novotel Sydney City Centre team as our next Guest Experience Executive!
Who We Are: Accor is the world's largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.
Job DescriptionBe the main point of contact for all guest enquiries with management of the Hotel Reservation Inbox and TelephonesUtilise our Accor tools and liaise with the hotel departments to create memorable guest experiencesResponsible for increasing and maintaining service standards and RPSBuild face-to-face rapport with our guests when carrying out reception duties during peak hours/daysQualificationsRelevant similar experience in the hotel industryGuest obsessed focus with the ability to flex in a fast-paced and ever-changing environmentAbility to navigate through change and provide quick thinking solutionsClear and confident communication skills – both written and verbalKnowledge of Microsoft Outlook, Microsoft Office and Opera cloudAdditional InformationWhat's in it for you An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at AccorAbility to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel OperationWork alongside passionate industry professionalsBe mentored by experienced Accor Hospitality professionals who want to see you succeed!Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Applications Close Wednesday 27 November 2024
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