Quality Living and Support Services is seeking to appoint an additional Group Service Manager to help lead a number of Supported Independent Living Services.Quality Living and Support Services has IHCA Certification as a Quality Certified Organisation against the NDIS Practice Standards and as such we are looking for a high-quality candidate with demonstrated management and leadership experience to join our high performing team.About usWe are a Quality Provider of Supports to people with a disability in Supported Independent Living. Our Services operate in Townsville, Cairns and Mount Isa and are rapidly expanding throughout Queensland.We believe in integrity, openness, and transparency, delivering what we say we are going to deliver, when we say we are going to deliver it. We don't promise anything that is unrealistic, and we focus on one Core Business (Supported Independent Living) and do it right.We are a team-based culture, and we strongly believe our employees are the forefront of what we do, and we couldn't do it without them. As a result, we coach and support them to succeed in what they do so that they do it well.Qualifications & ExperienceDemonstrated Experience in People Leadership in High Performing Teams of direct Support WorkersDemonstrated Experience to Drive and Enhance CultureDemonstrated Experience in Leadership Level Customer ServiceQualification in Any Discipline is Desirable but not EssentialDemonstrated Experience in Coaching and Supporting Emerging LeadersTasks & ResponsibilitiesEnsure human rights-based approaches are implemented and individual outcomes are achieved for clients and their families.Ensure Quality Living and Support Services, service provision is being delivered within relevant legislative frameworks.Proactively oversee the management of potential risks to clients and employees and ensure safe working environments.Manage portfolio in alignment with budgetary requirements.Develop a culture of continuous improvement and outstanding client service.Lead and develop capable and dedicated teams, committed to excellent practice.Support growth and increase of customer numbers.Proactively and Effectively Assist Customers, their Families, Government and Non-Government Stakeholders with any issues that may arise.* Involves weekend on-call on rotational roster.BenefitsExcellent Annual SalaryWorking within a high performing team, driven to succeed.You'll be working within a Great Supportive CultureYou'll be working with Established TeamsYou will lead, coach, and develop Emerging LeadersFuture Career Progression OpportunitiesIf you would like to be part of the QLSS journey – apply now! We are looking forward to hearing from you.#J-18808-Ljbffr