Hotel Brand: Crowne Plaza Hotels & Resorts
Location: Australia, Australian Capital Territory, Canberra
Crowne Plaza Canberra is looking for a full-time Group Reservations Coordinator.
As a Group Reservations Coordinator, you'll ensure all our clients' group bookings run smoothly - acting as both brand ambassador and trusted partner.
You'll connect internal teams to deliver a seamless experience for group guests and partner with external stakeholders to maintain strong partnerships for long-term contracts.
A little taste of your day to day In charge of all group enquiries, contracting and coordination, including guest roomsSeeking proactive measures to maximise all opportunities to increase salesDeveloping and maintaining relationships with key clients and outside contactsManage the rooming list process for all group segmentsConduct group briefings and site inspectionsLiaise with the Revenue Team & Reservations Department for room availability and room preferencesLiaise with finance to ensure billing is accurate and credit approvals are processed correctlyWhat we need from you: Experience in a similar roleDemonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.Proven communication skills across phone, email & face-to-face style interactionsProficient in the use of Microsoft Office; experience with Opera and Delphi highly regardedProblem-solving and organizational abilitiesExperience working in a hotel reservations or front office roleMust have working rights for AustraliaYou'll be rewarded for your hard work with a suite of benefits that supports you and your family's wellbeing, including: Hotel perks like accommodation and Food & Beverage discountsEnhanced parental leaveProactive health days and flexible work optionsYour career journey will be supported through our lifelong development programIHG Career Milestone celebrationsTransfer of entitlements as you move and grow with IHGAccess to our discount retail platform that makes your pay go even furtherOur mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance, always welcoming different backgrounds, experiences, and perspectives.
We are proud to be IHG and we know that you will be too #Gofurthertogether.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job?
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