Company Description Sofitel Melbourne On Collins, the ultimate luxury hotel escape in the heart of Melbourne city centre. Combining French elegance and modern luxury, curating dining experiences where our passionate chefs and mixologists delight our guests in a lively culinary experience whilst overlooking the city skyline. As a Hotel for the Arts, Sofitel Melbourne on Collins proudly champions culture and tradition with rotating art exhibitions and is immersed in the city's thriving arts and entertainment scene.
PROPERTY DETAILS 5-star luxury in the heart of Melbourne's shopping, theatre and business precincts363 rooms with breathtaking views over MelbourneExclusive Club Lounge that offers club guests that elevated French joie-de-vivre experienceSophisticated modern dining with vibrant contemporary French flair at No35 restaurantUnique signature cocktails & refined exclusive ambience at Atrium Bar on 35Job Description A fantastic opportunity exists for an enthusiastic Group Reservations Coordinator looking to develop their career within our dynamic & fast-paced Reservations team. Responsible for maximising room and rate yield for all groups at the hotel, the successful candidate will be efficient and organised with an attention to detail that is second to none.
KEY RESPONSIBILITIES Providing friendly, efficient and professional service to all guestsTaking all group reservations calls, ensuring that all relevant information is obtainedConstantly monitoring all group reservations through liaison with clients and other AmbassadorsAccurately actioning all group reservations and releasing group movement sheets to all AmbassadorsCompleting all reports in a timely manner as requiredEnsuring all deposits are received prior to group check-in and all invoicing is complete in a timely mannerBeing the first point of contact for all Group Reservation clientsEnsuring open communication between the Hotel's Revenue, Sales, and Reservations teamsQualifications A minimum of 12 months' experience in an administrative and/or supervisory roleHighly organised and able to effectively prioritise tasksPrior Opera Cloud knowledge advantageousProjects a professional image at all times through personal presentation/interpersonal skillsHandles tasks carefully and correctly – is thorough and exact in details with a sense of urgencyDemonstrates versatility in responding to guest requests and situationsRemains calm and effective in high volume work situationsA good team player; contributes to and assists co-workers without being asked.Committed to undertaking growth and development within the Sofitel brandAdditional Information Opportunity to work at an iconic Melbourne luxury hotelCareer opportunities within the Accor network – local and internationalBe trained to be able to work as a chef in any high-level establishmentConvenient CBD locationStaff discounts for Accor accommodation and F&BHospitality Award rates of pay
#J-18808-Ljbffr