About usAt Next Door Espresso, we are passionate about customer service and fostering strong connections with the local communities around each of our venues. Since opening our doors in 2017, we've become known for our exceptional coffee, creativity, and warm, welcoming atmosphere.Our venues are more than just places to grab a coffee—they are vibrant hubs for locals, where every interaction counts and every detail reflects our commitment to quality. As part of our close-knit team, you'll play a key role in contributing to the continued success and growth of our thriving venues.If you're someone who shares our passion for great coffee, meaningful community engagement, and exceptional service, this is your chance to help us scale while maintaining the charm and quality that set us apart.Job OverviewWe are seeking a Group Hospitality Manager to oversee the operations of two venues and assist with the expansion to further businesses. This is an opportunity for a passionate and experienced leader to join us at a pivotal growth stage. If you have a strong background in managing hospitality operations, we want to hear from you!Key ResponsibilitiesMulti-Venue Operations Management: Oversee day-to-day operations across several venues, ensuring smooth, consistent, and profitable performance.Team Leadership and Staff Management: Recruit, train, and lead high-performing teams at venues to maintain operational excellence. Operational managers will work directly under you.Financial Oversight: Monitor budgets, control costs and ensure each venue meets its financial targets.Standardisation: Implement best practices, policies, and service standards across venues for a unified customer experience.Customer and Market Focus: Analyse market trends, gather feedback, and enhance the guest experience at venues.Marketing and Promotions: Collaborate with marketing teams to develop promotions, events, and campaigns to drive traffic.Compliance and Risk Management: Ensure all operations comply with company values, local regulations and health and safety standards.ExperienceProven experience managing multiple venues ideally in hospitality (restaurants, bars, cafes, or hotels).It is essential that you have a solid understanding of hospitality workflows, ideally with experience in coffee-focused operations.A successful track record of project management experience, including opening, scaling or revamping hospitality venues.Strong leadership skills with the ability to recruit, train, and retain top talent.Exceptional financial acumen: experience managing budgets and KPI targets.Ability to implement operational systems, optimize processes, and ensure consistency across locations.Excellent knowledge of hospitality industry trends and customer service principles.Strong communication, problem-solving, and negotiation skills.Technical Skills & ToolsThe ideal candidate must be proficient in using industry-standard software and tools to streamline operations and manage multiple venues effectively. These include:Deputy:Manage staff scheduling, rostering, and shift changes across multiple locations.Monitor employee attendance and track timesheets efficiently.Handle staff communication and ensure smooth coordination between teams.Manage scheduling to meet business requirements.Square:Oversee, update and optimise the use of Square for point-of-sale (POS) operations across venues.Generate sales reports, track inventory, and monitor key performance indicators (KPIs).Utilise Square tools to analyse customer behaviour and improve transactional efficiency.Google DriveMaintain budgets, forecasts, and operational documentation using Google Spreadsheets.Collaborate with venue managers and owners in real-time for seamless data sharing and reporting.Create, update, and organize Standard Operating Procedures (SOPs) and other critical documents in Google Drive.Ensure easy access and version control across all venues by maintaining well-organized folders and up-to-date documentation.Understanding of kitchen management software and capable of quick learning.A solid understanding of these tools is essential for maintaining operational efficiency, streamlining workflows, and supporting data-driven decision-making as the business scales.Certificates & QualificationsFood Safety Supervisor CertificateEssential for understanding and maintaining health and safety standards, especially in food-service environments.First Aid & CPR CertificationWorkplace Health and Safety (WHS) (or equivalent)Demonstrates knowledge of safety protocols to ensure compliance across multiple venues.Business or Hospitality Management Qualification (Preferred)Strongly preferred for roles involving business scaling, strategic planning, and leading cross-functional teams.Project Management Certification (Preferred)Valued for planning new venue launches and managing cross-functional projects.Financial Management or Business Development Training (Preferred)Skills in sales, business development, or financial analysis are highly desirable for driving growth and optimizing revenue streams.What We OfferAt Next Door Espresso, we believe in supporting our leaders with the right tools and environment to succeed. We offer:Competitive Salary – Reflective of your experience and contributions.A Dedicated Team – Work with talented staff under your leadership to ensure smooth operations and drive growth.Laptop and Work Equipment – All the tools you need to excel in your role, provided by the company.Opportunities for Growth – Be part of a thriving business with ambitious expansion plans and room for career development.
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