About UsRottnest Express is part of the Journey Beyond Group and is the leading operator of marine transfers to and from the stunning Rottnest Island.In addition to ferry services, Rottnest Express specialises in extended stay and day tour packages (both inbound and domestic), as well as expertly curated adventure tours providing unforgettable experiences in and around the Island.About Journey BeyondAustralia's leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other.
Headquartered in Adelaide, Journey Beyond's impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.About YouIf you want a lifestyle where your work is respected and valued, and enjoy guest interaction – you are reading about the right role!The ideal candidate will be a team player with a demonstrated positive "can-do" attitude, and have flexibility to work varied hours including weekends and public holidays.About the RoleThis is a full-time permanent roleThe Grounds and Jetty Lead Hand is responsible for providing vessel support to the on-water team and the day-to-day operations and organisation of the Northport and B Shed, Fremantle grounds and jetties.As a Grounds Hand, you are the 'face' of Rottnest Express and first point of contact for most customers; your role is key to ensuring a positive experience for our guests.Your daily duties will include, but are not limited to:Delivering vessel support on shore via jetty setup, guest queue management and vessel berthing/departure proceduresAssist with training, provide direction and supervision of Grounds & Jetty HandsAssisting with the loading and unloading of bicycles and luggage onto and off of the vesselsAssisting guests with their luggage, while providing exceptional customer service and ensuring their safety and comfortCoordination of bike fleet, ensuring adequate numbers are available to suit operational requirementsEnsuring bikes and special equipment are loaded on each vessel as per bookings and operational requirementsProviding support to on-water team and overall operation to ensure operations schedules and objectives are metAdhering to REX operational safety and marine procedures and protocolsTo be successful in this position you will need to:Be competent in Microsoft Office, Excel is desirableHave an eye for detail and ability to troubleshoot challenges as they ariseAbility to work well in a busy and physically demanding environment with a positive attitude towards your team and customersCustomer Service focus with ability to anticipate customer needs and use initiativeBe able to effectively communicate with all customers and team membersHave a reliable, flexible and honest approach to workWilling to work a wide range of hours over a 7-day roster, including public holidaysDrivers Licence and own transport requiredWhat We OfferGeneral discounts on Journey Beyond travel and experiencesA positive work environmentStudy Assistance PolicyOpportunities for a career, progression, internal transfers, and secondmentsEmployee Referral PolicyPrivate Health discountsEmployee Assistance ProgramIf you are interested in this role and you meet the criteria listed above, apply today.
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