Customer Care Representative - ARH Greater Western Sydney Join one of Australia's leading animal referral hospitals, committed to providing the highest standards of care for pets. Our state-of-the-art facility in Western Sydney is dedicated to delivering exceptional veterinary services with compassion and expertise.
Due to ongoing growth in the business, we are looking for a friendly and organised Full-time Customer Care Representative to join a close-knit team and be a welcoming face to our clients and their pets!
Responsibilities Full Time role across a variety of day shifts, evenings and weekends Handling a high volume of inbound calls Welcoming clients and their pets to the hospital Booking and managing appointments Invoicing and taking payments – including cash and EFTPOS Processing payments on Vetpay and Medipay finance platforms Data entry and requesting documents from referring vets and clients Managing email enquiries Liaising with referring vets About Your Experience And Skill Minimum 2 years' experience in a reception/customer service role Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients Strong computer literacy skills Experience with appointment entries, invoicing, and taking payments Ability to manage your time effectively Amazing attention to detail Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy Strong interpersonal and relationship skills Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays) If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you! Apply now via the link!
Seniority Level Entry level
Employment Type Full-time
Job Function Administrative
Industries Veterinary
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