Description Mission Statement: Perform and support Field Service Engineering duties and tasks for eMobility and Power Quality Projects with medium to high complexity within the Asia region. Ensure completion of all Field Service Activities efficiently, in accordance with Hitachi Energy's Field Quality Plan, Contract Specifications, Quality & Safety Requirements.
Deliver excellent customer service to satisfy customers. In close co-operation with customer and other Hitachi Energy teams, take actions to identify new service business opportunities (Field Power Quality Services) for Hitachi Energy.
Your Responsibility: You must perform medium to high complex Service tasks like installation, commissioning, maintenance, upgrades and retrofits, repair independently, identifies technical problems and makes analysis through remote or on-site activity in different Ser-vice categories. Provides technical contribution to planning and implementation of field services such problem identification, field service activities at site. Sup-ports and coordinates the service activities with the Installation Supervisor / Site Manager/ Customer.You should be studying and understanding the project contract specifications. Creates work plans and cost estimates in area of responsibility. Manages the implementation of the plan. Planning and control the overall site field service activities to meet the deadline to the customer's fullest satisfaction by executing Service work according to customer order and expectation. Site coordination with third party testing agencies/service Engineers at site as and when required.You must risk and opportunity Conducts risk and opportunity assessments to ensure implementation of field service plan, identifies and reports potential risks related to contract/quality/program/cost and recommends resolutions to management. Initiates and monitors risk mitigation plan in one's area of responsibility and ensures stakeholders are updated on associated technical risks.You will be creating and maintaining a good relationship with customers and understands their needs. Identifies new sales opportunities and takes influence in convincing the client for the complete service portfolio. Customers Coordination for site activities. Identifies and recommends new effective solutions to meet system/ customer requirements. Provides relevant information pertaining to service assignments and meetings with customer.You must attend product FAT inspection at vendor/supplier's factory as business technical representative whenever applicable and required. Operational excellence proactively identifies suggestions for product, quality and customer service improvement and discusses them with management for change implementation.You must review tender specifications and provide support to Sales and Tendering functions in developing plans, schedule and costs associated related to area of responsibility. Provide technical support in customer meetings.Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.Your Background: Engineering Degree or Certificate in Electrical Engineering. Current AU Electrical License would be favorable.3+ years (Substations, Power Quality/ FACTS Field Services (Problem Identification, Installation, Testing, pre-commissioning, commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).Proficient with MS Word, Excel.
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