Aged & Disability Support (Community Services & Development)
About Centacare
Centacare, an Agency of the Catholic Archdiocese of Brisbane, is a values-based organisation, committed to providing services to the entire community, regardless of religion, circumstance, ethnicity, economic situation, age, gender or ability. Centacare has a workforce of more than 3,000, plus volunteers, and operates in more than 200 locations, supporting tens of thousands of people each year. Client-centred care, facilitated through a range of practice governance measures, is foundational to consistent, high-quality service delivery and continuous improvement in safety, quality and cost effectiveness as well as improvements in client and staff satisfaction.
About the Opportunity
This is an exciting opportunity for an experienced Governance and Compliance professional to be an integral part of the team tasked with overseeing the development, implementation and maintenance of governance systems and processes. This role will lead a team who will focus on feedback and complaints management, information management, client risk management, continuous improvement and regulatory compliance across a complex and diverse range of programs and services relating to quality care and service delivery.
Key Responsibilities:
Apply a practice governance framework to improve service delivery which is aligned with legislation, regulations, standards, contractual and compliance requirements.Manage the development, implementation and maintenance of best practice policy and procedure across a complex and diverse range of programs and services relating to quality client care.Ensure coordination of privacy and data incidents, management of Centacare Services subpoenas and requests for information.Identify and report governance and compliance concerns for each service stream in consultation with the Head of Practice Governance.Analyse findings and data from internal and external audits, make recommendations and formulate improvement plans in close consultation with key stakeholders.Work closely with senior operational staff within the QRGU to ensure high quality client care in service delivery in all programs.Undertake all formal reporting requirements relevant to the responsibilities of the role, as required by the Head of Practice Governance.Provide contemporary supervision to all direct reports in the portfolio including supportive and timely strategies to enhance performance. Skills and Experience: High level understanding, familiarity and experience in the application of quality frameworks and standards including any of the following: HSQF, NDIS Quality and Safeguarding Framework and the Aged Care Quality Framework.Experience in Aged Care Services, Disability Services, Mental Health Services or Family and Relationship Services.Proven experience and knowledge of managing quality and policy methodology and frameworks across highly complex and diverse programs optimising client outcomes.Demonstrated experience in managing scheduled and unscheduled external audits, specifically in Aged Care and/or Disability contexts.Superior analytical, problem-solving, written, reporting and evaluation knowledge and skills.Demonstrated experience in developing and sustain influential working relationships with a wide range of informal, internal and external stakeholders including government and statutory bodies.Essential: Bachelor's degree in Law, Health, Community Services or other relevant discipline.Experience in requirements of HSQF, Aged Care and/or Disability Quality Standards.Significant senior experience in managing practice governance in a diverse and complex regulatory environment.Your personal qualities are equally important as your skills and experience. You will bring the ability to develop respectful and productive relationships with a range of stakeholders, including government and statutory bodies; a collaborative approach; ability to manage competing priorities; and willingness to take personal responsibility for ensuring that in every decision and in every action, we consider the needs of Centacare clients first.
The Benefits: In recognition for your skills and experience, in addition to working in a professional, supportive environment, that recognises you as a person, not just an employee, you will be provided with a competitive remuneration package, including 12% superannuation and the option to salary package (reduce your taxable income!), plus options for flexible working arrangements.
Please note shortlisting and interviews will commence as applications are received. The Archdiocese of Brisbane has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people (0 – 18 years) and/or vulnerable adults. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or vulnerable adults. #J-18808-Ljbffr
