LMG is the largest aggregator across Australia and New Zealand supporting a community of over 7000 brokers and advisers. Proudly family-owned and led, LMG supports businesses operating under their own brand or the Loan Market brand, and partners with over 70 banks and lenders. The business has grown rapidly, reaching a $370 billion loan book and helping more than 300,000 customers in 2023.
We're not a conventional company with a lot of rules and hierarchy, and we don't intend to become one. We're a big company with a start-up attitude. Our success is based on hiring outstanding people and accepting nothing less than being the best at what we do.
About the role:
The Go Money BDM will support LMG by growing the white label business to achieve market share growth year on year. This role will provide a range of support services directly to the LMG network including assistance with loan structure, scenarios, accreditation coordination, and complaint management. The role will have specific responsibilities for technical content management in training, events, marketing collateral, and websites.
Key responsibilities:
Customer Relationships 50%
Book in proactive appointments and phone calls with our broker network
Work with LMG team members to build broker relationships and broker knowledge of the Go Money offering
Attend State LMG meetings and provide updates and feedback on results against objectives
Utilise Hubspot to track activity
Organise group-based strategic meetings
Complaint management (Broker & Customer)
Post settlement enquiry and management (Broker & Customer)
Operational 30%
SME/Ownership of one White Label (WL) lender relationship
Drive lender BDM activity
Product pricing and policy exemptions escalations
Post settlement enquiry and management
Technical 20%
Oversee technical content (training, events, marketing collateral, and websites)
Data input for staff and broker loans submitted for White label
Accreditations training coordination
KPI's will be measured by white label market share growth, nationally and in each state. This measurement will build out the foundation of the bonus structure for the role.
To succeed in this role you will bring with you:
Certificate IV in Financial Services (Finance/Mortgage Management)
Diploma in Financial Services (Finance/Mortgage Management)
Finance Industry experience (Lending/Underwriting/Sales/Customer Service)
Mortgage Lending (Sales or Underwriting)
Negotiating
Strong verbal and written communication skills
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