Job Category: Call Centre and Customer Service
Remarkable people; remarkable career.
Are you ready to rediscover remarkable and make a positive impact on people's lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.
In 2024 GMHBA will celebrate 90 years of operations, having originally formed to provide healthcare to Geelong cement workers and growing to become one of Australia's largest regionally based health insurers. As a community-focused not-for-profit, we live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle.
Job Description About the opportunity
We are evolving our Private Health Insurance (PHI) team, with a new Member Experience team structure designed to deliver our organisational objectives, prioritise the needs of our members experience, and continue to foster a culture of engagement, innovation, and growth.
We are seeking a dynamic and proven results-driven Member Sales and Retention Manager. This is an exciting opportunity to play a key role in driving member growth, enhancing retention outcomes, and contributing to revenue growth, all whilst ensuring an exceptional member experience.
Reporting to the Head of Experience – Member Services, you will work closely with peers in the Member Experience, Experience Improvement, and Workforce Optimisation teams to deliver great outcomes for GMHBA. As an experienced leader, you will be responsible for maximising sales effectiveness and retention rates by developing a culture of high performance, accountability, and collaboration, empowering your leaders and team to meet and exceed sales targets whilst maintaining a focus on delivering outstanding member experience.
A key element of this role is stakeholder engagement. You will regularly provide insightful performance updates, sharing key sales metrics, member retention trends, and areas of opportunity with senior leadership and cross-functional teams. Your ability to analyse data and translate into actionable insights will inform strategic decision-making and align efforts across the business to drive performance improvements.
This is an exciting opportunity for a professional who is passionate about business growth and people leadership. If you are a proactive, data-driven leader with a proven track record of driving sales, fostering high-performing teams, and engaging stakeholders to inform strategy, we would love to hear from you.
The nature of this role requires a minimum presence of 3 office days, in our Geelong head office.
Desired Skills and Experience About you
Through your application, you will be able to showcase your experience in the following critical areas:
Purposefully fostering a collaborative and high-performance environment, that encourages sales capability development and inspires remarkable results. Consistent achievement of established membership growth and retention targets. End to end sales uplift strategy experience: development, socialisation, implementation, measurement, and continuous improvement. Transforming data-driven insights into actionable improvements. Confidentially collaborating with key stakeholders across other functional teams, aligning to ensure effective implementation of sales initiatives and strategies, and to deliver service excellence. Expert analysis and interpretation of sales performance, trends, and performance data, whilst delivering insights and recommendations in written form to key business stakeholders. Our Position Description for the Member Sales and Retention Manager role provides further insight into what skills and experiences will set you up for success in this role - you can request a copy at We are especially keen to meet candidates who can bring to life the leadership and technical capabilities that we are searching for through real examples from their previous experience.
If you believe that you would be a great fit for our team, but don't quite tick all of the boxes, we encourage to you consider applying.
Let's get started.
Submit your application online today. Applications close Friday 29 November 2024, 5pm.
If you have any questions about this position or the recruitment process, please reach out to the careers team at
At GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true, authentic selves. It allows us to be more reflective of our community, have a range of perspectives, and better support our customers, members, and patients. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role.
In submitting an application, you agree that you have read and accepted the terms and conditions of our recruitment privacy statement: gmhba.com.au/privacy.
Please note, candidate screening and interviews may commence prior to the closing of the advertisement so get your application in as soon as possible.
#J-18808-Ljbffr