Are you ready to take charge and lead two dynamic teams to success? We have a unique opportunity for a Multi Brand Operator to join two of our iconic brands, Gloria Jean's and Donut King Drive Thru at our Canning Vale locations.
As the Multi Brand Operator, you'll drive sales and create unforgettable customer experiences across both locations. This is an exciting opportunity for a seasoned leader to elevate their career with two leading brands in the food and beverage industry.
At Gloria Jean's and Donut King, we recognize and reward our Multi Brand Operators with professional development opportunities, a competitive salary package, and access to our rewards and recognition programs. When you join Gloria Jean's and Donut King, you become part of the larger Retail Food Group company, where opportunities for career progression across multiple sites and brands—both nationally and internationally—are available for those driven and motivated to succeed.
About Us At Gloria Jeans and Donut King, we pride ourselves on crafting high-quality coffee and delicious donuts with a personal touch. Our mission is to create a welcoming environment where every customer feels valued, and every cup of coffee is made to perfection.
Key Responsibilities Leadership and Team Management – Lead, inspire and motivate a team of baristas, donut decorators and team members while fostering a positive and inclusive work environment that encourages growth and development.
Customer Experience – Ensure exceptional customer service by maintaining high standards and handling customer enquiries and complaints effectively.
Operational Excellence – Oversee daily store operations, including inventory management, cash handling, and adherence to health and safety regulations.
Sales and Marketing – Drive sales growth through effective promotional strategies and store events.
Training and Development – Train new staff members and provide ongoing coaching to ensure the team meets Gloria Jean's and Donut King brand standards.
Administrative Duties – Manage store budgets, rostering, stock control and scheduling to ensure efficient store operations.
What we're looking for Proven experience as a Store Manager or in a similar role within the retail or hospitality industry.
Strong leadership and people management skills with the ability to motivate and develop a team.
Exceptional customer service skills with a passion for creating memorable experiences.
Excellent organisational and multitasking skills, with a keen eye for detail.
Outstanding communication and interpersonal skills.
Drive Thru experience highly regarded.
Ability to work fulltime hours (38hrs per week) flexibly across weekdays and weekends.
What we offer
Attractive base salary plus superannuation.
Monthly incentive program.
Access to training programs and ongoing professional growth opportunities.
Close working relationships with the Company Stores, People and Culture and Recruitment teams.
Opportunities to progress within Retail Food Group across multiple sites and brands.