Global Travel Account Manager ANZ Job Description: About Diageo Global Travel Diageo Global Travel (GT) is a substantial and growing business for Diageo and is a global business unit that operates within the Middle East, America, Europe, and Asia.
Often referred to as 'the sixth continent', Travel Retail has its own set of inhabitants, geographies, and channels — from international airport shops, land border stores and onboard airlines to ferries, cruise ships, and some non-retail and diplomatic sales. It also has its unique commercial landscape that operates 24/7 across multiple languages and currencies with 200+ nationalities travelling annually. So, you'll explore and make connections with people all over the world, experiencing different cultures every day. Connecting travellers with unique gifts to elevate celebratory moments, for themselves or others, will be at the heart of everything you do.
The Global Travel APAC hub also manages the Middle East, India, and North Africa Travel Retail business. Our vision is to be the undisputed leader in Travel Retail and achieve double digit growth each year. A large part of this ambition will be achieved through building amazing customer relationships, inspiring the team to new levels of performance and providing an unparalleled brand proposition and retail experience.
About this role The Account Manager role specifically has a huge responsibility in delivering our growth plan through excellent management of our Australian customer & world class execution of the commercial Joint Business Plans. Delivery of the AOP through these customers and Brand Ambassadors is a key part of this role. Engaging & managing stakeholder relationships will be a driver to success. Market share growth is the number one metric of success and the candidate must have experience & capability to recognise the levers to increase Diageo share.
The role requires the Account Manager to live by the Diageo Leadership Standards every day in order to manage a fast moving multi-cultural business. The business operates within a very ambiguous environment with complex market conditions, customers & consumers.
You will be responsible for:
Manage & deliver the P&L with exceptional control of volume (shipments and depletions), price, marketing investment, Trade Spend, & margin mix through successful negotiation, & long term, value creating planning with the customers. Leads annual planning cycle. Confidently engage with senior stakeholder and executive to share your vision for the business. Excellent forecasting skills, across all metrics: depletions, shipments, trade spend. Regular audits & reviews of distributor customer performance vs. the agreed commercial scorecard. Holding the customers to account & agreeing action plans to close the gaps. Entrepreneurial & creative mind-set, which delivers interventions to over-achieve all KPI's whilst closing any risks to plan. Expert at commercial scenario planning to deliver opportunities at pace. Agrees Joint Business Plans(JBP)/Diageo 365 essentials which deliver long term, sustainable value for all stakeholders. Lead cross-functional teamwork with finance, customer marketing etc. to create exceptional JBP. Build trade plans that delight our local consumers at the GT outlet and create exceptional on/off-trade experiences for our consumers whilst still delivering category growth and increasing Diageo share. Ensure airport level world class Every Day Great Execution, on-time, every time & communication, design etc. is as per Diageo Global Brand Standards. Ensure complete compliance & governance for all projects is in place & relevant Policies adhered to without question. Building exceptional relationships, and maintaining these despite difficult commercial negotiations will be critical to success in this role. To be successful in this role, you will need:
5-7 years' client management/ KAM experience, food & beverage industry and cosmetic industry preferred. Key Account management experience, including complex and difficult negotiations. Extremely agile in being able to move from Strategy Planning to Implementation – candidate must have a proven ability in developing and implementing strategy, solving complex problems and effective decision making, whilst then also being passionate about execution and being able to drive projects through to completion. Needs to be proactive, driven and resilient – a self motivator who thrives in ambiguity and can overcome obstacles / find solutions. Ruthless attention to detail – for commercial planning and in delivering on execution. Able to inspire a multifunctional sales team and bring the team on a journey to success. Excellent understanding of P&L management. Working with Us Celebrating our inclusive and diverse culture is core to Diageo's purpose of "celebrating life every day everywhere". This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.
We know that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.
About Us From Arthur Guinness to Johnnie Walker, our business was founded on people of great character and in 250 years, nothing's changed. We're the world's leading premium alcohol company. Our brands are industry icons. And our success is thanks to the strength of our people, in every role. It's why we trust them with our legacy. And it's why we reward them with the career-defining opportunities that they deserve.
Our ambition is to create the best performing, most trusted and respected Consumer Products Company in the world. To achieve these, we need the world's very best people.
We're looking for people with creativity, boldness and a sense of purpose to take Diageo and our timeless, pioneering brands to the next level.
Feel inspired? Then this may be the opportunity for you.
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