Job Title: Global Key Account Management Leader - FCBTBrand: Flight Centre Business Travel (FCBT)Work Type: Full timeLocation: New South Wales, Queensland, Victoria, London, RemoteFCBT makes business travel effortless for small to medium companies. Our mission is to let our clients focus on what they do best while we handle the travel details. Backed by the global strength of the Flight Centre Travel Group, we bring unparalleled expertise and a team that's all about delivering exceptional service and value.We are seeking a dynamic and visionary FCBT Global Key Account Manager to lead our strategic account management efforts, bridging global strategies with local execution. In this role, you will be pivotal in strengthening client relationships, driving significant revenue growth, and delivering exceptional value across international markets.You will bring a strategic mindset and hands-on leadership experience as you oversee account management policies and initiatives while mentoring regional and local teams to achieve excellence. You will demonstrate expertise in cultivating global client relationships, aligning business objectives, and driving compliance, retention, and growth strategies across diverse markets.This is a high-impact role designed for a seasoned professional who can blend strategic thinking with operational excellence. If you are passionate about delivering transformational value to clients and driving global-to-local success, we invite you to join our team.What You Will Be Doing:Serve as the strategic leader for global accounts, ensuring alignment between global objectives and local execution.Develop and implement short- and long-term strategies for client retention, revenue growth, and portfolio expansion.Lead strategic initiatives to optimize client satisfaction and foster long-term partnerships.Collaborate with regional Account Managers and Business Leaders to tailor strategies for local markets while maintaining global consistency.Ensure seamless communication between global and local stakeholders to achieve unified goals.Build and nurture multi-level relationships with key stakeholders within client organizations.Monitor account performance globally and locally, collect and analyze data to report on trends, opportunities, and risks, and provide actionable insights.Internal collaboration across product, operations, marketing, and finance to deliver tailored solutions aligned with client goals.Lead global new and renewal contract negotiations, ensuring terms deliver value for both the client and the organization.Provide insights and recommendations that position the organization as a thought leader and preferred partner who is ahead of industry trends.All About You:5+ years of strategic account management, with a focus on global markets and high-value accounts.Proven ability to lead multi-functional and cross-regional teams.Expertise in leveraging data and analytics for strategic decision-making.Strong understanding of travel, expense management, and supplier landscapes.Excellent interpersonal, negotiation, and presentation skills.Excellent relationship-building and stakeholder management skills.Ability to work across multiple time zones and travel internationally as required.Proficient in Salesforce, Dynamics & Highspot.What's in it for you?Uncapped Earnings: Take advantage of our pay structure with uncapped commission.Career Progression: Opportunities for career development and progression within Flight Centre Travel Group.Strong Culture: A culture rooted in ownership, trust, flexibility, and fun.Flexibility: A hybrid model, offering a mix of WFH and vibrant office locations.Travel Discounts: Enjoy amazing travel discounts and perks.Reward & Recognition: Celebrate achievements with exciting events.Don't miss your chance to be considered for this brand-new opportunity which will allow you to build a truly rewarding career combining the fun and camaraderie of the Flight Centre brand with the fast pace and excitement of sales in the corporate world.Applications close: 20 Jan 2025 E. Australia Standard Time
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