Byron Bay, Lismore & Far North Coast NSWDigital & Search Marketing (Marketing & Communications)Full timeLife Cykel is currently searching for an experienced Global e-Commerce Manager to manage and optimise our multi-region Shopify Plus D2C and B2B platforms. We are a Byron Bay-based company with teams located across Australia and in the US.This is a fully remote role.About the roleAs the Global e-Commerce Manager, you'll drive our online growth strategy, enhancing the customer journey across global markets. This role involves leading ecommerce channel development, overseeing the marketing calendar, and managing key projects. Working closely with cross-functional teams, you'll use performance metrics and analytics to drive customer acquisition, conversion and retention. Reporting directly to the CFO, this full-time position will see you shape and execute our eCommerce strategy to deliver a seamless, engaging shopping experience for our customers.Key ResponsibilitiesOversee and optimise multi-channel sales platforms: Manage and optimise large multi-channel sales platforms, including Shopify Plus, Amazon, and wholesale channels, ensuring smooth performance and a seamless customer experience across regions.Develop and execute marketing strategies: Manage the trade calendar, brief eDMs, SMS, customer segmentation, and communications for affiliates and subscribers.Drive sales campaigns: Execute targeted sales campaigns and new product launches to engage key customer segments and lists.Performance-driven focus: Analyse and improve site performance metrics (conversion rates, order values, user experience) by reviewing website analytics to identify trends and support data-driven decisions.Support and implement the digital roadmap: Ensure timely execution of e-commerce projects and initiatives across Australian and international markets.Collaborate with cross-functional teams and external partners: Work closely with the CEO, CFO, graphic design, marketing assistant, technical facilitator, paid digital agencies, operations, customer service teams, and third-party vendors to execute cohesive campaign and digital strategies.Enhance user experience: Optimise website design, product listings, content, integrations, and implement necessary technological updates in line with brand strategy and promotional calendars.Manage and lead the wider eCommerce team: Provide leadership and support to technical facilitator, marketing assistant and customer service team to ensure the successful delivery of key initiatives.Report on performance: Weekly, monthly and yearly reporting, ensuring all relevant feedback on e-commerce results are communicated in a timely manner within the monthly board pack.Essential Skills, Qualifications & Experience:5+ years in eCommerce ManagementExperience in dietary supplements, health, wellness, and/or CPG sectors will be highly regarded and considered a strong application.Demonstrated experience working with and managing remote teams efficientlyProficiency with tools like Shopify, and other eCommerce apps, such as Klaviyo, Okendo, Recharge, Refersion.Experience in managing large e-commerce revenue streams and running loyalty, affiliate and subscription programs.Excellent communication, time management, and stakeholder management skills.Experience working across B2B and D2C platforms.Skilled in performance and web analytics, with the ability to analyse data and generate actionable insights.A team player who thrives in a fast-paced environment with fast-decision making who is comfortable working within a remote team environmentWhy You'll Love Working with Us:Purpose-Driven Work: Life Cykel's commitment to wellness, sustainability, and innovation invites individuals passionate about improving health naturally to join us in making a positive impact.Mission-Driven Culture: Align your values with Life Cykel's holistic approach to wellness, where we focus on creating natural solutions that empower others.Innovation & Growth: Thrive in a dynamic, collaborative environment that fosters creativity and continuous growth.What we offerCompetitive salary with performance-based incentives.Dynamic global team that values collaboration, innovation, and results with the autonomy to manage your own work schedule while working alongside passionate professionals across different regions.Discounts on Life Cykel products.Enjoy the benefits of a flexible, fully remote role.
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