Global Customer Support Specialist, Australia Payroll About Rippling Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, work computer, and third-party apps—like Slack, Zoom, and Office 365—all within 90 seconds. Based in San Francisco, CA, Rippling has raised $1.4B from the world's top investors—including Kleiner Perkins, Founders Fund, Sequoia, Bedrock, and Greenoaks—and was named one of America's best startup employers by Forbes (#12 out of 500). We prioritise candidate safety. Please be aware that official communication will only be sent from @rippling.com addresses. About the role We are building a world-class Support team - committed to helping customers realise the full potential of Rippling. Team members focus on getting our customers back on course when challenges arise and contribute to internal discussions around product enhancements. If you are the type of person to look at a flight of 10,000 stairs, pause, get a bit excited, and then seize the moment - you have what it takes! What you will do Be responsible for supporting our Australia Rippling customers and resolving issues related to our Global Products.Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.Leverage chat, email functionality, and video conferencing to help our customers optimise Rippling's global HRIS, payroll, and benefits products.De-escalate and resolve issues by leveraging platform and industry expertise.Be responsible for supporting our Australia Rippling customers and resolving issues related to our Global Products.Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.Leverage chat, email functionality, and video conferencing to help our customers optimise Rippling's global HRIS, payroll, and benefits products.De-escalate and resolve issues by leveraging platform and industry expertise. Become a product expert - you'll be a go-to resource for both customers and coworkers. Identify areas of improvement and work directly with Product and Engineering teams to share areas where we can better serve our customer base through automation or added features. Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client's needs are met. What you will need 3+ years of work experience in a customer/client-facing roleExperience working in Australia payroll Bachelor's degree or equivalent work experienceAbility to work between 9AM and 5:30PM (Sydney timezone)Excellent written and verbal communication skillsDemonstrated experience problem-solving with attention to detailOrganisational skills and experience improving processesFlexibility with changing job duties and responsibilitiesTime management skills and ability to prioritise Additional Information Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email ****** Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
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