Management (Information & Communication Technology)Full timeAbout SantosSantos provides reliable, affordable energy for progress and seeks to provide lower carbon energy over time. Santos is a global energy company with operations across Australia, Papua New Guinea, Timor-Leste, and the United States.Santos is an important Australian domestic gas supplier and LNG supplier in Asia. We are committed to supplying critical fuels such as oil and gas, and abating emissions through carbon capture and storage, energy efficiency projects, use of renewables in our operations and high-quality offsets.About the RoleFollowing the implementation of our Santos Regional Model, Santos has multiple new Information Systems opportunities available in Adelaide. These are fantastic opportunities to join an ASX20 company and grow your career in our head office.The Senior Service Management Lead is responsible for ensuring service management procedures are successfully adopted, followed, and continuously improved. They will aim to minimize the negative effects of activity in our technological environment and maximize the benefits of a standardized approach to increase productivity and alleviate potential risks to IS Service delivery.Key accountabilities include:Leads the development of process standards for effective project delivery and initiatives into Operational teams.Ensures impact and risk of Service disruption is minimized.Identifies risks and develops risk mitigation tactics.Leads effective Change, Incident, Asset, Problem, and CSI Management services with a standard, structured methodology/process.Leads development of communications relevant to IT Service Management process initiatives.Identifying issues with Santos Global ITSM process and delivers ongoing improvements.Develops and oversees Santos escalation and emergency change governance.Conducts periodic process audits and reviews change reports to ensure the quality of process-related activities.Provide reports and formal management of change activity success and failure.Review PIR process in relation to failed Changes and Major Incidents.Establish routine "standard" changes for speed to market of regular activities.Oversees risk assessment and readiness assessments processes.Initiates, approves and sends communication related to the Change process.Influential in conversations with colleagues, senior leaders, and business stakeholders to understand their requirements and translate that into a clear proposal for delivery, aligned to our global processes.About YouWe are seeking professionals with the following essential experience:Solid understanding of ITSM best practice and process engineering.Use of and experience in ServiceNow or similar modern ITSM toolset.Experience in Asset Management, CMDB process automation, and the use of Application Programming Interfaces (APIs) in an IT operational environment.Comprehensive experience of ITSM within a corporate environment.Experience in standardization of ITSM practices across a global service, consumed in multiple locations.Experience and knowledge of Service Management principles, methodologies, and APIs.Experience with large scale technology change environment.ITIL certification, Lean or Six-Sigma certification are highly desirable.Ideally, you will be degree qualified or demonstrate significant training and experience within directly relevant role(s), within large corporate environments.How to ApplyApplications must be submitted via the online recruitment system before COB 24 November 2024.A requirement of this role is that you will need to have in place the legal work rights for Australia to apply.
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