Management - Store (Retail & Consumer Products)Full timeBe a part of sharing special places and shaping lasting memories with Australia's leading experiential tourism business.About UsOur Rail Division, previously known as Great Southern Rail ("GSR") operates Australia's iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.About Journey BeyondAustralia's leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond's impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.About the RoleAn exciting opportunity exists for a full time Gift Shop Manager at the Adelaide Parklands Terminal gift shop. This individual will be a motivating leader and passionate about providing exceptional customer service.Key responsibilities will include:Working collaboratively within your team to ensure sales goals and KPI's are achieved.Facilitating the operations of the Adelaide Gift Shop.Managing merchandise within Adelaide Parklands terminal, on train and in remote locations.Demonstrating strong leadership skills by training, mentoring and providing feedback to team members.Ensuring high levels of customer satisfaction through exceptional service.Ensuring compliance with policies and procedures and administration is achieved.Maintaining outstanding store condition and visual merchandising standards.Maintaining sound level of stock and low shrinkage through monthly stocktakes and weekly replenishment orders.Providing reports on buying trends, customer needs and profits.Demonstrating creativity and growth through proposing innovative ideas to increase market share.Ensuring performance management is conducted to assess training needs and build career paths.Additional store manager duties as needed.Skills & RequirementsProven successful experience as a retail Store ManagerPowerful leading skills and business orientationStrong organisational skillsGood communication and interpersonal skillsWhat We OfferGenerous discounts on Journey Beyond travel and experiencesStudy Assistance PolicyA career with opportunities for progression, transfers, and secondmentsEmployee Referral PolicyEmployee Assistance ProgramDiscounts on Journey Beyond merchandiseParental Leave ProgramPurchased Leave PolicyHow to ApplyIf you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here!Apply now. Join us!Your application will include the following questions: Which of the following statements best describes your right to work in Australia?Do you have customer service experience?
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