About the role An exciting opportunity for someone with experience in sales administration or customer service to join a market leader in the rural industry.
This role is the hub between our sales teams on the road, despatch centres, and various depots across ANZ, ensuring seamless operations and exceptional service delivery.
Key responsibilities include:
Develop and maintain strong relationships with customers, becoming the first point of contact for inquiries and providing exceptional service via email and over the phone.
Communicate and collaborate with internal stakeholders including sales, warehouse, and despatch teams to manage inventory levels, transportation, and distribution across Australia, with a focus on rural areas.
Handle credit approvals, disputes, and reconciliation in alignment with company policies.
Serve as the primary point of contact for rural distributors, providing exceptional support and fostering long-term relationships.
Provide accurate quotes and address general customer queries, converting them into sales opportunities where possible.
Oversee the end-to-end process of order fulfilment, ensuring orders are processed accurately, timely, and in line with customer expectations.
Quickly address customer complaints by utilizing our quality management system, working closely with internal teams to ensure timely resolution and closure of issues.
Continuously look for new ways to improve the customer experience and consistently enhance the total value proposition.
Work closely with sales team members on the road, providing them with the information and resources needed to succeed.
We are looking for a team player who can manage competing priorities.
We welcome candidates from diverse backgrounds who are passionate about delivering exceptional customer service.
Ideal skills and experience include:
Previous experience in sales administration, customer service, or logistics.
Ability to build relationships with existing customers and resolve issues effectively and efficiently.
Detail-oriented and committed, prioritizing accuracy and efficiency in every task.
Experience working in wholesale, logistics, and the distribution of physical goods is a strong advantage.
Sound knowledge of agricultural and rural products highly regarded.
Excellent communication, negotiation, and interpersonal skills.
Experience using Salesforce or other CRMs highly regarded.
Experience in a SAP ERP is desirable.
Key Benefits
Below are some of our key central benefits that are available to all employees.
Other benefits may be available depending on your role or site.
Generous parental leave : 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months.
The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
Access to long service leave after 5 years : Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
Employee Benefits Program : discounts for employees, friends, and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty, and many more.
Recruitment referral awards : $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
Corporate rates for private health insurance : Nib Health Insurance offers discounted cover for employees.
About us
InfraBuild is Australia's leading integrated steel manufacturing, distribution, and recycling business, making steel using our electric arc furnaces.
We provide solutions for commercial and residential construction, large scale and nation-building infrastructure as well as our primary producers and rural sectors.
With ambitions to be carbon neutral by 2030, each day we help build futures through sustainable steel.
InfraBuild wire team is Australia's largest manufacturer of wire for construction and manufacturing industries.
Our wire products are used in the manufacture of products from nails for the building industry to wire rope for draglines used in open cut mining.
With InfraBuild Mills located in Geelong, VIC and Newcastle NSW, our facilities are ideally placed to service our customers' requirements across Australia & New Zealand.
Why work here?
We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.
Work with a greater purpose : Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral.
You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations.
Embrace a culture where differences are celebrated, innovation is embraced, and valuing everyone's unique perspectives contributes to our transformation.
Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life.
Experience a culture that values you as a whole person - where family extends to the workplace and your well-being matters.
You'll thrive not only in your career with us but beyond.
Build your own future : Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected.
You'll be empowered to take the wheel of your learning journey and uncover your potential.
The possibilities are limitless.
We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured, and the opportunity to thrive is in your hands.
It is our ambition at InfraBuild to cultivate an inclusive workplace that is as diverse as the communities we serve.
We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply.
Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.
Agencies should note that unsolicited resumes will not be accepted for this position, and GFG will not pay any fees related to resumes that are submitted directly to hiring managers and not through our approved processes.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
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