GET Technical Support Specialist – Mining EquipmentAs a GET Technical Support Specialist, you will play a crucial role in ensuring our clients maximize the performance of their equipment through proper selection, application, and maintenance of GTEC products. You will work closely with the sales and operations teams, providing technical expertise and support to drive customer satisfaction and product reliability.
Key Responsibilities: Provide technical guidance on GET selection, application, and maintenance to clients in the mining sector.Conduct on-site inspections and assessments to recommend the most suitable solutions for improving operational efficiency.Troubleshoot and resolve product-related issues, liaising with clients and internal teams to provide timely solutions.Collaborate with the sales team to deliver tailored solutions that meet client needs and exceed expectations.Train client teams on the correct installation, operation, and maintenance of GET and related products.Monitor product performance and provide feedback to the product development team for continuous improvement.Prepare detailed technical reports, including wear analysis, cost-per-hour evaluations, and performance recommendations.Stay updated on the latest advancements in GET technologies and industry standards.What We're Looking For: Technical experience in the mining industry, particularly with GET, undercarriage components, or related equipment.Strong analytical skills with the ability to diagnose and resolve complex technical issues.Excellent communication skills, with the ability to convey technical concepts to non-technical stakeholders.A proactive approach to problem-solving and a commitment to delivering exceptional customer service.Proficiency in MS Office Suite and technical reporting tools.A valid driver's license and willingness to travel to client sites as required.Relevant trade qualifications (mechanical or mining-related) or equivalent industry experience are highly regarded.What We Offer: Competitive salary and benefits package.Opportunities for career advancement within a growing company.Hands-on training and professional development.The chance to work with industry-leading products and technologies.A supportive team culture that values collaboration and innovation. #J-18808-Ljbffr