German-Speaking Customer Support Agent To Sofia, Bulgaria

As a representative of the brand, you will be expected to deliver high-quality customer service mainly by inbound calls, live chat, email, and social media.

It is all about communication: The Customer Care department suggests the primary touchpoint for our customers who want to communicate with us. As a Customer Support assistant, you will be responsible for handling all communications and assisting our customers with inquiries and issues they may face.

Our Customer Care team is the front line of our services and one of our greatest strengths. If you want to join our #oneteam this is what you should know about the role.

What you need to have is:Fluency in German, both written and verbalGood command of English, both written and verbalExcellent communication skillsWork experience in a customer service center is an advantage, but not a requirementGood typing and computer skills (MS Office applications)Be organized, decision-making and analytical skillsTeam player with a great attitudeHigh school education What can you expect from us:Comprehensive initial training and onboarding (fully paid by us)Continuous training and upskilling programs through Concentrix UniversityProfessional Development and Career Navigation programs to map out the steps in your desired developmentHealth and Wellbeing initiativesRelocation support if needed (accommodation and travel expenses)Part of the additional benefits are Health and Life Insurance, Multisport card, Transport allowance, Bonus for important life events, Additional paid leave for education, Corporate discounts, Company events and many more! #J-18808-Ljbffr